Get Help - Marketo University User Account / Technical Support


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I have multiple accounts in Marketo University- can I consolidate my transcript into one account?

Yes, please email to merge your accounts and consolidate past and future training into one transcript.

How do I change my login information for Marketo University?

Login changes can be done through the accounts setting in Marketo University. Please address any additional questions to

Why is my Marketo University account inactive, and how do I reactivate this?

Marketo University accounts deactivate after 6 months without use. Please email to reactivate.

What if I cannot access the live course I am scheduled to take or have technical issues during a live course?

Email with any technical questions/concerns as soon as possible during or before a live training for quickest assistance. Quick tips using Adobe Connect: use a wired headset or headphone connection with computer audio and download the application if possible. For further audio issues please also review this resource.

Does Marketo University provide demo or training instances for practice?

For customers taking live, instructor-led training (virtual or in-person) Marketo University will provide one training instance per attendee. Marketo Partners may request a sandbox instance through our Partner Program.


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