Send sample emails - not working in Diamino Furniture program

[Anonymous]

Hi Victoria

Many thanks for your feedback ! But even by using my personal email address it's not working

I don't receive the sample from my personnal email box

I am going to wait Marketo Support

Have great day

Jonata

[Anonymous]

Hi

Have you received any feedback from Marketo support about this Case (Diamino Furniture / issues with sample emails)

Thanks

Jonata

[Chloe_Gamet]

Hi Jonata,

Our case is still opened in Marketo Support but they don't have any solutions for us. It seems that the send samples are not supposed to function correctly with tokens in the "From" address (but we have others programs with token in "from" address which works successfully).

Apparently there is no impact on the delivrability to leads so I think we can schedule a meeting to activate your program.

Thanks.
Chloé

[Anonymous]

Hi Chloé,

Many thanks for your feedbacks, that 's ok for me, in this case I will schedule another meeting with you to send Diamino Furniture Campaign.

Have a nice week,

Jonata

[Stella_Zamprogn]

Hi Cloe, I still have the same problem! Everything is ready to be launch, and I am in a terrific late because I cannot test the DIamino campaign

Any news o that? I have not so many customers involved but I cannot wait more to inform them about the new release....the account manager is already selling it of course but we missed the official launch.

Thanks a lot

stella

[Chloe_Gamet]

Hi Stella,

I still don't receive the sample email on my Lectra email address, but I tried with my personal email address and it was successful. Maybe this issue is due to the Lectra IT security rules, so IT teams and Marketo will be in touch to see this problem.

I will keep you posted.

Thanks.
Chloé

[Anonymous]

Hi Chloè,

I change text in Save the date WIT Fashion and send a sample to me and Stella Zamprogno​. We had the same problem: mail goes into junk box.

I know that there are some problem on other program and I want ot inform you.

Regards,

Silvia

[Stella_Zamprogn]

Exactly the same problem for the same program!

Thanks

stella