Send sample emails - not working in Diamino Furniture program

Domitille_Balas
Level 2

Re: Send sample emails - not working in Diamino Furniture program

Hello Brea,

The Marketo support explained it is because you tried to send the sample emails to many times so Marketo blocked your emails address, despite you ignore limit in Smart Campaign Settings ("If lead has reached communication limit = Ignore Limit").

This limit is effective during 24 hours, so it is supposed to work now. Did you try to resend the sample emails?

Anonymous
Not applicable

Re: Send sample emails - not working in Diamino Furniture program

Hi Domitille,

I tried sending myself a sample today, and it still didn't work, unfortunately.  I'm only having a problem with this email campaign - the Furniture Diamino Upgrade.

Thanks,

Brea

Domitille_Balas
Level 2

Re: Send sample emails - not working in Diamino Furniture program

Is your email address still suspended and you did not receive the sample email or is it still in your junkbox?

We re-opened the case to the Marketo Support.

I keep you posted.

Domitille

Anonymous
Not applicable

Re: Send sample emails - not working in Diamino Furniture program

I believe my email address is still suspended because it is not in my junk folder.

Brea

Domitille_Balas
Level 2

Re: Send sample emails - not working in Diamino Furniture program

Ok so I will open a new case to Marketo support about your problem and I will get back to you as soos as possible.

Anonymous
Not applicable

Re: Send sample emails - not working in Diamino Furniture program

Thank you so much!

Anonymous
Not applicable

Re: Send sample emails - not working in Diamino Furniture program

Hi

Have you received any feedback from Marketo, I don't receive the sample email from Diamino Furniture Campaign ? (even in my Junk box and by using a different email address

Many thanks

Anonymous
Not applicable

Re: Send sample emails - not working in Diamino Furniture program

Hi Jonata, the same for me. The issue was never resolved so I had to test this campaign by sending sample emails to my personal email addresses, so that I didn't delay sending the email program.

I hope that helps

Anonymous
Not applicable

Re: Send sample emails - not working in Diamino Furniture program

We had to do the same thing and send the sample emails to our personal email accounts.  We launched the campaign, and everything seems to be working well!

Hope this helps also.

Have a great day!

Brea

Anonymous
Not applicable

Re: Send sample emails - not working in Diamino Furniture program

Hi Brea

Thank you for email

I have tried but it does not work, I don't receive the sample even in my personal box

I know that Marketo team is in contact with the support,  I hope this issue will be solved asap

Have a nice day

Jonata