Salesforce/Marketo sync

Anonymous
Not applicable

Salesforce/Marketo sync

Dear all,

The sync is in progress. Please do not do anything today as it takes times... We are monitoring it at corporate and will ask you tomorrow to check if there are thinks which are weird...

BR

Angélique

Tags (1)
22 REPLIES 22
Anonymous
Not applicable

Re: Salesforce/Marketo sync

Dear all,

The sync is finished! Could you please look at your lead database and check that everything is normal? (Number of leads, countries, markets, ....)

Thanks for your feedback.

BR

Angélique

Anonymous
Not applicable

Re: Salesforce/Marketo sync

I'm not able to merge duplicates. When I select two leads/contacts that are duplicated and hit "merge leads" link, all I get is a pop-up screen that says "0 leads selected to merge".

merge_leads_screen.jpg

Anonymous
Not applicable

Re: Salesforce/Marketo sync

Hi Lea Prosenica​, we had asked questions around this "Merge" device to Sylvain from SunTseu and I remember he answered "if you can't do it in Salesforce, you can't do it in Marketo" --> typically I do not think you can merge a lead with a contact if that's what you were trying to do. Hope this helps

Anonymous
Not applicable

Re: Salesforce/Marketo sync

This is not the case here. The example in the sceenshot is specifically two leads (not a lead and a contact) and yes, I could merge them in Salesforce but Marketo is not allowing such action.

Anonymous
Not applicable

Re: Salesforce/Marketo sync

Hello,

This was a question of access right. Could you please try again.

Thanks

Angélique

Anonymous
Not applicable

Re: Salesforce/Marketo sync

Now Marketo actually recognized that two leads have been selected for a merge but I'm getting a system error - Failed to merge leads [997]

merge_leads_screen2.jpg

Stella_Zamprogn
Level 2

Re: Salesforce/Marketo sync

Hi I have the same problem with a lead repeted 7 times...

pastedImage_0.png

pastedImage_1.png

it seems the system does'n recognised them as duplicats...

thanks a lot

Stella_Zamprogn
Level 2

Re: Salesforce/Marketo sync

Sorry Girsl, I always have the same problem with leads merge, I cannot solve the problem and clean the DB!!!

Coud you please help me?

thanks a lot

Stella

Anonymous
Not applicable

Re: Salesforce/Marketo sync

Hi Stella,

Please try again. It should be ok now.

BR Angélique