Is there any way to find out why an email is bounced?

Anonymous
Not applicable

Is there any way to find out why an email is bounced?

Hello everybody!

I've got a question: when looking at the "Handles Bounced" campaign in a program, I can see which leads did not receive the email/s I've sent. But I don't know why the email was undelivered: I mean, usually the email address would be wrong, but sometimes it went to the Spam filter, the mailbox is full... Is there any way of finding out that?

Thanks in advance!

Blanca

2 REPLIES 2
Domitille_Balas
Level 2

Re: Is there any way to find out why an email is bounced?

Hello Blanca,

You can have a look at the "Email deliverability" document available in the Lectra User Group (Email deliverability).

You will find all the infomation you need in this doc, until page 13!

Domitille

Anonymous
Not applicable

Re: Is there any way to find out why an email is bounced?

Thank you Domitille Balas​!

I was about to do this since you mentioned in the webex