Bounced emails - How to register marketo as safe to avoid SPAMs

[Lamia_Souilah]

Dear marketo team,

I have a question on a specific case. One of our customers stopped receiving our emails for a few months. I called him today and he told me that he changed his mail servor and subscribed to Zimbra which has a SPAM filter making people to register or something to be authorized to send them an email. So i'm going to send him the email from my personal email address. The thing is, since Marketo is an automation tool i.e a robot, is there any way for the near future that he could keep receiving our emailings ? Is there any way to be marked as "safe" for their Zimbra servor ? I'm wondering since a lot of companies tend to subscribe to such a service to avoid SPAMs.

Thank you !

[Chloe_Gamet]

Hello Lamia,

I've contacted the Marketo Support so they can help us to find a solution.

In some cases, Marketo works with Anti Spam companies, so our communications are whitelisted. But this has to be validated by their delivrability team in the US.

I'll keep you posted on their answer.
Thanks.
Chloé

[Lamia_Souilah]

Thank you Chloé, if it helps "Mail In Black" is the company the customer uses to filter, and where I had to be authorized by entering a captcha code since I finally sent the email with my own mail address.

[Chloe_Gamet]

Hello Lamia,

Yes this helps! Thanks.

Could you provide me the person who experience this bounce? So I can get as many information as possible?

Thanks.
Chloé

[Lamia_Souilah]

It's the whole company which is "Pole Position".

Thanks!

Lamia