As referenced, please find all of the necessary links below. They are listed in order as mentioned in the Welcome video. Marketo Support Portal: https://nation.marketo.com/t5/Product-Blogs/How-to-Use-the-Support-Portal/ba-p/297884 Adobe Help Center: https://helpx.adobe.com/support.html Adobe Community: https://community.adobe.com/ Marketo Engage Support: https://nation.marketo.com/t5/Support/ct-p/Support Marketo Community (you're in it!): https://nation.marketo.com/ Magento Help Center: https://support.magento.com/ Adobe Status Page: https://status.adobe.com/
Adobe Digital Learning: https://learning.adobe.com/ Adobe How-Tos: https://experienceleague.adobe.com/#quick-how-tos Adobe Developer Docs: https://www.adobe.io/ Marketo University: https://nation.marketo.com/t5/Marketo-University/ct-p/marketo-university Marketo Product Docs: https://docs.marketo.com/ Marketo Developer Docs: https://developers.marketo.com/
These instructions will show you how to add a filter to Segments that will prevent a visitor from seeing the same campaign twice. When done this way, each visitor will only see the associated Campaign once and won't see it again.
1. Locate and select the User Context API filter (in the API category).
2. Select "Campaigns - Viewed" from the "Select field to add" drop down.
3. Select "is not" and insert the Campaign ID.
Where to find the Campaign ID
The Campaign ID is the identifier used by RTP to specify which Campaign you are referencing. It can be found in the URL for the campaign once you've navigated to it. Look for the number in the end of the URL, just after "reactionId=".
4. Click the plus sign to add a second field to the filter. Choose "Campaigns - Viewed" as the second field, same as the first.
5. Select OR from the AND/OR field.
6. Select "is empty" for the second Campaigns Viewed filter option.
Finally please make sure that the campaign is not marked as "Sticky", as this will make it appear every time.
You're all set! This segment will now only match visitors who have not seen the campaign yet.
Issue You sign up for ToutApp and receive a notice that your account is under review or your account is not verified.
Solution If you sign up for ToutApp using a generic email address such as Gmail, Yahoo, Hotmail, Outlook or other email providers your account may require verification by Marketo Support. Please contact Marketo Support with the following information.
Company Name: Business Address: URL(s) of your primary Web site(s): What is your average weekly and/or monthly email volume? Do you purchase, or have you ever purchased lists of leads? If yes, which providers have you used and when was your last purchase?
Issue A lead ran through a Smart Campaign and should have been sent a push notification but there is no activity of this happening even though the lead is a member of the campaign.
Solution Assuming other leads are receiving the push notification (which suggests the app itself is not to blame) the first thing to check is the lead record itself. If the lead is marked as Marketing Suspended or Blacklisted, this will prevent the record from receiving a push notification. Mark these fields as "False" and send the record through the campaign again, the lead should now be sent the push notification.
Who This Solution Applies To
Customers using Marketo's mobile app integration
Issue How to disable Niko from ToutApp extension.
Solution To remove Niko, simply click on the blue Tout envelope at the top right of your browser, then manually uncheck the box next to "Show Niko as I browse the web". Refresh the page, and Niko should disappear.
Issue How is syndication ID set up while setting up a referral offer?
Solution For a referrer to be given credit they must have a Marketo Syndication ID assigned.
This can be done manually (directly on the lead record) or via the social campaigns' Offer Details > Fulfillment Goal > should be set to Referred Sign-Ups. Once you set that up, the referrer will get issued a "syndication id" and be part of that social campaign's participant's list.
Issue When adding new IP Address to the IP Restrictions list on Admin > Login Settings > IP Restrictions, you receive this error message: "Your current IP address (XXX.XXX.XXX.XXX) cannot be blocked."
Solution Ensure that you have Admin Access to the Marketo instance and that you have logged into the Marketo instance via one of the IP Addresses listed on the IP Restrictions list.
Root Cause User logging into the instance with an IP Address not on the IP Restrictions list.
Environment Admin IP Restrictions Login