Disable Tracking for Internal Activity

0 Likes

Disable Tracking for Internal Activity

The Marketo app for outlook has been tracking the activity of the individual sending the emails in addition to the person receiving.
   
Examples of when marketo tracks senders activity and shows the email as being opened:
          Scrolling through sent emails, simply pressing the down arrow key
          Adding emails to salesforce through SF's outlook application

The marketo app should only track the activity of the individual receiving the email.  

2 Comments
Anonymous
Not applicable
We haven't observed that behavior.  Does this occur with all of your users that use the Marketo Sales Insight Outlook Add-in?  If it is only happening with some users, it could be that they clicked a link in an email that was originally sent to a lead and now the cookie on their machine is linked to the lead's record.  Your user can confirm this by visiting a Marketo form that pre-populates its fields and if the info is for someone else, they need to delete their browser cookies.
kh-lschutte
Community Manager
Status changed to: Already have it