Case Management: Send emails on inbound correspondences

Case Management: Send emails on inbound correspondences

I’d like to suggest an improvement of the Marketo case management system.
At the moment, we receive email only if a Marketo support rep. replies to a case but not when a user (the case owner) adds a correspondence. As a consequence, we have to duplicate our correpondences and share internally; anyone who is cc’ed to a case will basically miss all the updates coming from us. It would be great to receive emails for these inbound correspondences as well.
2 Comments
Kenneth_Law
Level 10
We love the idea and will definintely look at ways to maintain that communication connection with cc'ed users on correspondence both from the customer and from our support engineers.
kh-lschutte
Community Manager
Status changed to: Open Ideas