Case Management: Send emails on inbound correspondences

[Anonymous]

I’d like to suggest an improvement of the Marketo case management system.
At the moment, we receive email only if a Marketo support rep. replies to a case but not when a user (the case owner) adds a correspondence. As a consequence, we have to duplicate our correpondences and share internally; anyone who is cc’ed to a case will basically miss all the updates coming from us. It would be great to receive emails for these inbound correspondences as well.

[Kenneth_Law]

We love the idea and will definintely look at ways to maintain that communication connection with cc'ed users on correspondence both from the customer and from our support engineers.