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Discussions allow you to ask a question to find a specific solution or start a conversation to get feedback or make decisions.  Members of your community can contribute by posting replies. To start a discussion: 1. Click Create > Discussion, or if you are already in a group, space, or project, click Create a Discussion from the Actions menu on the right. 2. Enter a title for your discussion in the field at the top. 3. Check the option for marking the discussion as a question if you’re looking for a specific answer, otherwise leave it unchecked for threads. 4. Write your discussion in the content field. You can format your text however you’d like, insert videos, images, hyperlinks, emoticons, or tables. 5. Spellcheck your discussion or view your content in HTML by clicking the icons in the upper right corner of the content field. 6. Optionally attach files to your discussion for supporting information by clicking the Attach icon in the bottom right of the editor. 7. Choose where the discussion will be posted.  If this option is already populated you can change it if needed.   All content can be posted in a place, to specific people or as a public piece of content in the community. 8. Add relevant tags to the Tags field so your discussion is easily searchable. 9. Click the Post button to post your discussion.
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At the top right corner of every piece of content in a Jive site, users will see 4 standard ways to interact with content. Follow: Should you encounter a piece of content that warrants watching it closely, you may choose to “Follow” the content to be apprised of its changes and activity. Following content will route its activity into your activity stream. You can choose which activity stream you wish to follow the activity in, including your custom streams. Share: By sharing content with your colleagues, you can bring interesting content to their attention they may not have otherwise seen. Share is also great for collaborating on private content, without out having to @mention someone. You can share content with your labels too. Bookmark: Bookmarking enables you to easily return to relevant or important pieces of content without having to search for them. You can only bookmark content, not people or places, and your bookmarks can be found by clicking in the search window and choosing the bookmark option. Like: The ability to like content plays an important role in connecting with your colleagues, their work, and showing your support for something. From a blog post sharing a story, to a document that really needed to be created, liking is an easy way to express a quick sentiment in the community. Liking isn't only limited to content types, it can be done against comments and status updates as well.
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There are many different types of content within a community and it is very important to choose the correct content type for your collaboration.  Below are the main content types that are available as well as some additional content types that can be added on to the community via modules. Discussions Discussions come in two varieties; threads and questions.  The difference between the two is determined by what the author is looking for.  A thread is where the author is seeking different point of views and there is no specific solution to the issue.  These are generally used to formulate plans of actions and make business decisions.  An example of a thread would be “How should we modify our process to better serve our customers?”  In this case there will be many points of view and each will help you reach a decision. A question is where the author is seeking a specific solution to a problem they are having.  The questions functionality allows the author and administrators to mark the correct response to the question, allowing the author and others find that solution faster. Documents Like discussions, documents come in two varieties; collaborative documents you write directly in the community and uploaded files from your local machine.  Both are used to convey official or factual information to the community. Good examples of collaborative documents are meeting notes, how-to guides, policy outlines, etc.  Uploaded files can be used in lieu of a collaborative document if you already have the document locally.  Blog Posts Similar to documents, a blog post is intended to convey information to the community.  Unlike documents, a blog post is more of a story, opinion or thought leadership.  A good example of a blog post would be a summary of how a project went with a client or customer. Polls Polls are quick surveys that allow users to vote for 1 option that best fits the question posed by the poll.  The strength of polls is their ability to help make important decisions by simplifying the response to a choice.  Once the votes are in the author of the poll can then see what decision needs to be made without having to sift through various comment responses. Additional Content Types There are other additional content types available with licensed modules.  These include ideas, events and videos. Events Events are used to create actual events in the community that members can then RSVP to.  The events feature also includes a personal event calendar and place event calendars. Videos The video module allows users to directly upload a video from their computer to the community as its own content type.  Additionally, the module allows the use of the webcam to record directly into the community. Ideas The ideation module allows an author to pose an idea to the community and then get “votes” for or against the idea.  Each vote either awards points or subtracts points.  This allows the author to quickly determine the overall support of their idea.
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When you find other users in the community that you wish to connect to you can “follow” that user’s updates and activity. The act of following a user makes them one of your connections.  When choosing to follow a user you are choosing to follow that user’s activity in a stream of your choosing.  You can follow a user in multiple streams. You can follow a user in a variety of different ways. Navigate to the user’s profile and click the Follow button in the middle of the profile page. Then you can decided which stream (streams) you want to follow them in 2. Hover over the user’s name or avatar and when the avatar popup appears click the Follow button. (See avatar pop up with arrow below). Choose the stream(s) to follow them in. 3. Navigate to the People browse interface and filter the people by different profile information. If the browse interface is in the thumbnail view, hover over the user’s portrait and click the gear wheel in the bottom right corner that appears.  Click the Follow button.  Choose the stream(s) to follow them in. See above screenshot If the browse interface is in detail view, click the Follow button to the far right of the user.  Choose the stream(s) to follow them in. To access your connections navigate to your profile and choose the More drop down below the header section of your profile and choose Connections. Find and follow community members now
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Using messages and private discussions limits your audience to only the people you want. Messages and private discussions show up in the Inbox of only the people you send them to. Users must be mutually following one another to be able to send a private message. This is to eliminate spamming. Note: While messages and private discussions are useful features, nearly all topics in your community can be useful to others, so keep things public whenever possible.  Private discussions (remember, this is a content type!) can later be moved to a place if needed. Messages reside in the Inbox and cannot be moved. To send a message: 1. When viewing your Inbox, click the Send Message button. Alternatively you can use Create > Message.  Tip:  when hovering over another users avatar or name and the avatar popup appears there will also be a Message button available if you are mutually following one another. 2. You can add additional people to your direct message by clicking on the Select People link and clicking the check boxes next to the names of the people you’d like to add. 3. Type your message in the Message field. You can upload a photo or @mention people in your community. 4. Click the Send button. To start a private discussion: 1. Click Create > Discussion 2. Enter a title for your discussion in the field at the top. 3. Enter the title, body and tags for your discussion.  4. Add participants to your discussion by clicking the Specific People radio button and choosing people you’d like to include. 5. Click the Post Message button to post your discussion.
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