Record is filtered in sfdc- Sync Lead to SFDC caught exception

esmanley
Level 2

Record is filtered in sfdc- Sync Lead to SFDC caught exception

Hello all! Does anyone have any documentation for the below error? I had read that the sync needs to happen on the Salesforce side, but just needed guidance on best practice/ process for that. Thank you!

esmanley_0-1646941869711.png

esmanley_1-1646941947709.png

 

 

2 REPLIES 2
Darshil_Shah1
Level 10 - Community Advisor

Re: Record is filtered in sfdc- Sync Lead to SFDC caught exception

In a nutshell, this error occurs when there is a custom sync filter setup, and the field value controlling the sync is causing the sync to stop/fail - solution is to update the field in SFDC to True (check the checkbox field) and then try syncing the record.

This thread and Greg's posts linked in his comment are a great read!

esmanley
Level 2

Re: Record is filtered in sfdc- Sync Lead to SFDC caught exception

Thank you Darshil!!