Toutapp Documents

To schedule an email to be sent later on toutapp.com: From the Compose window, click the Schedule: Send Now button. Within the scheduling window, select the time the message should be sent and click Schedule. Your email will be enqueued for delivery at the selected time in the Scheduled folder on the Conversations page. To schedule an email to be sent later from Gmail, check out this article​

Attaching a .PDF is a great way to keep your email short and let your marketing team do the talking. However, sending an email with a large file could prevent your recipient from receiving your emails. Typically, any file over 20MB will be too large to be delivered. However, the size of an attachment you can send via email varies depending on the email delivery channel you are using. When using Tout as your email delivery channel, we recommend files of 19MB or less when sending emails. If you absolutely need to send a large file, try zipping it first or upload it as a trackable attachment in ToutApp.com.

As a company, we work very hard to ensure that our deliverability rates remain high. Still, though, there are certain user behaviors and settings that can trigger emails being sent to the spam folder. Check Your Settings Custom Domain Tracking: This allows you to have all of your tracking links show up as go."yourdomain" instead of go.toutapp. Some email security will see that the email is coming from "yourdomain" but the link is being rerouted to go.toutapp. By implementing custom domain link tracking your emails will look legitmate and have a higher rate of hitting the recipients inbox. Email Delivery Channel: By default, your emails are sending through ToutApp servers. By setting up your own Gmail or custom SMTP you can give your emails the best opportunity to land in a recipient's inbox. Click here to read more about selecting the right delivery channel for your needs. Check Your Email Behaviors Keep your emails short and informal and paste your templates as an email you've written before. More tips here. Avoid overformatted emails, or messages where you're using transactional words. More info here. Make sure you have a fully completed email signature with a physical address. Read up and make sure you are complying with CAN-SPAM laws

Yes. Just CC and BCC individuals like you normally would on your emails. When it comes to tracking, though, our service will be unable to differentiate between who opened your email… whether it was the person in the "To" field or the "CC" field. You can occasionally guess this based on the user’s location and browser, but it’s not an exact science.

You can find a list of these 'Bounced' Emails within the 'Bounced' tab on the 'Conversations' page.  **Note** This will only show Bounced emails if you are sending emails through the ToutApp servers - we don't have visibility into your bounces if you are sending through your own server. Clicking into the email will give you more details about why the email bounced

Sending a group email with ToutApp enables you to contact multiple recipients at once with the same messaging. This eliminates the tedious task of copying and pasting the same information over and over into multiple emails. Group email recipients each receive their own personalized message. We also deliver individual tracking statistics for each recipient. Watch this video to to learn more about ToutApp groups and group emails. Click here​ for a step-by-step guide on creating a new contact group (required in order to send multiple contacts a group email). To Tout an email to an entire group of contacts at once: Navigate to the Relationships page on toutapp.com. (If you're using the Gmail or Outlook plugins, you need to go to toutapp.com to Tout a group email.) Select the group to be emailed. Click the Email Group button at the upper-right of the page. Choose an email template. (Note, each member of the group will receive the same email, so be sure the template includes dynamic fields​ in order to personalize each recipient's message with the corresponding information.) Click Preview to review these emails before sending. Page through the emails to ensure each one looks When the email is ready, click Send Now, open up your ToutApp Live Feed and watch as your recipients start engaging with your email.

Here's what to do if you want to cancel a scheduled email you created in either Gmail or ToutApp: 1) Go to toutapp.com and navigate to the Conversations page 2) Find and click the "Scheduled" filter 3) Hit "Delete" next to your message. This will ensure that your recipient doesn't receive your message.