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To upload a CSV, first create a new Group in the People tab. Click Actions > Import CSV into this Group. Make sure you have at least a name and an email address for each contact in your CSV and that you map to those fields.
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To upload a CSV, first create a new Group in the People tab. Click Actions > Import CSV into this Group. Make sure you have at least a name and an email address for each contact in your CSV and that you map to those fields.
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Block Unsubscribing a contact will remove them from any Campaign they are on, it will prevent them from ever being emailed again, remove them from the Group/s they are in, and if you have the Email Opt Out sync to Salesforce turned on, it will mark them Email Opt Out in Salesforce. Unsubscribing will remove the recipient from groups and fail any existing scheduled emails to the recipient. However, it will not prevent you from emailing them ever again and will not sync to Salesforce.
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As of 5/1/17 ToutApp will append a block unsubscribe link on any group email over 20 contacts. A block unsubscribe prevents anyone in your Tout subscription from emailing that Contact and it updates Salesforce with an opt-out This is not something that can be removed from emails because it avoids getting Spam complaints and our servers from being blacklisted. Additionally, it helps our users with inbox placement and to avoid bounces. Sending bulk emails without unsubscribe links is a big red flag for our email providers, email filters, as well as the blacklist companies.  If you don't want to have the unsubscribe link added, you will need to send in groups of 19 or less. You can update the content of the link in your Unsubscribe Settings
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Unsubscribing will remove the recipient from groups and fail any existing scheduled emails to the recipient. However, it will not prevent you from emailing them ever again and will not sync to Salesforce.
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Block Unsubscribing a contact will remove them from any Campaign they are on, it will prevent them from ever being emailed again, remove them from the Group/s they are in, and if you have the Email Opt Out sync to Salesforce turned on, it will mark them Email Opt Out in Salesforce.
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You will be able to edit the unsubscribe links that are sent to your recipients within the 'Settings' page in the 'Timezones & Unsubscribes' tab From this page you will be able to edit any auto-unsubscribes you want added to your Templates, following the instructions below: What is the difference between unsubscribe and block unsubscribe? Click here to find out more! ​
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As an added functionality, team Admins can enable the ability to sync "Unsubscribes" with "Email Opt Out" in Salesforce. You can find this under the "Admin Settings" page. NOTE: Contacts must have been Pushed to Tout for this feature to work. This feature will use Salesforce API calls. Requirments Contacts/Leads need to have been imported to Tout via the Push to Toutbutton Must have Salesforce connection with ToutApp Uses API Calls How It Works This functionality will allow you to push any "unsubscribes" that you have in ToutApp, over to SFDC. This will pull any "EmailOptOut" from SFDC into ToutApp The sync will run once a night, between 8:00 p.m. and 9:00 p.m. PT This is how the contact will appear in Salesforce: This is how it will appear in ToutApp:
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To delete just one contact , click on the contact you’d like to have deleted. You’ll see a down trash can icon with the ability to "Delete" them. After clicking on "Delete" - you'll need to confirm the deletion. Note: Removing a contact from a group will NOT delete them altogether from your address book. If you want to delete multiple contacts , select the checkboxes of the contacts you'd like to delete from the Everyone Group, and then under the dropdown list, hit Delete .
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To get your contacts into the Relationships page on toutapp.com, you can upload a CSV file and have these contacts synced to the Relationships page in one easy upload. Having these contacts in the Relationships page is important because this is what we pull from to auto-fill this personalized information into the dynamic fields​ in your templates. Important: Be sure to make sure you are always importing a name and an email address, the CSV will not import without email address. Also Important: CSV uploads are limited based on the size of the groups allowed in your subscription plan. Professional: 100 Team: 500 Enterprise: 1000 If your CSV file exceeds these limits for your plan, please break into smaller CSVs and try uploading again. Featured Articles: What are Dynamic Fields?​
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ToutApp allows you to create groups of contacts so that you can send personalized emails to multiple recipients in a group, saving you precious time. To create a group in toutapp you will simply have to select New Group. From here you can add contacts manually​ or via CSV​. To learn more about sending group emails, click here​.
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To add a contact manually , just select to Create Contact icon: In this pop-out, fill out the first/last name and email address: Click here​ to learn more about Importing Contacts via CSV.
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Group Emails As of 5/1/17 ToutApp will append a block unsubscribe link on any group email over 20 contacts. A block unsubscribe prevents anyone in your Tout subscription from emailing that Contact and it updates Salesforce with an opt-out This is not something that can be removed from emails because it avoids getting Spam complaints and our servers from being blacklisted. Additionally, it helps our users with inbox placement and to avoid bounces. Sending bulk emails without unsubscribe links is a big red flag for our email providers, email filters, as well as the blacklist companies.  If you don't want to have the unsubscribe link added, you will need to send in groups of 19 or less. Campaigns As of 5/1/17 any new campaigns that are created will have unsubscribe links added to them. If you would like to turn this setting off for a specific campaign, you can do so by navigating to the set up tab for that campaign. Remember, you can also update the content of the link in your Unsubscribe Settings.
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Unfortunately, no. ToutApp will not sync with your apple contacts. You can import these contacts into ToutApp via CSV Import (directions here​).
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When you are uploading a CSV​ file into Tout, we will merge all like contacts in this CSV file before this import takes place. We do this based on like email address. So, if there are two identical email addresses listed in this file, we will merge this contact into one. Once this contact is in Tout and you manually add/upload the same contact, we will not merge this contact. We only merge contacts on this CSV upload!
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You can see the contacts you have Unsubscribed under the 'Unsubscribed Contacts' tab within the 'Relationships' page. To remove an unsubscribe tag on a contact (to re-subscribe them), you can click into the contact and hit the 'Unsubscribe' button. You will then get a pop-up message that will give you the option to 'Remove Unsubscribe' This contact will now appear within your 'Everyone' tab on the 'Relationships' page!
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To manually Unsubscribe someone, open up their contact card and click Unsubscribe: On this pop up, you'll find two options. One for "Unsubscribe" and the other to check a box to "Block Unsubscribe": Unsubscribe - This will remove the recipient from groups and fail any existing scheduled emails to the recipient. Block Unsubscribe - This will block the recipient from receiving emails from you and your team. FOR 'SMALLTEAM' & 'ENTERPRISE' ADMINS: As an added functionality, team Admins can enable the ability to sync "Unsubscribes" with "Email Opt Out" in Salesforce. You can find this under the "Admin Settings" page - NOTE: this feature will use Salesforce API calls This functionality will allow you to push any "unsubscribes" that you have in ToutApp, over to SFDC.  This will pull any "EmailOptOut" from SFDC into ToutApp The sync will run once a night, between 8:00 p.m. and 9:00 p.m. PT This is how the contact will appear in Salesforce:
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If a contact has been block unsubscribed and you try to email this contact from Gmail (in either the To, Cc or Bcc field) you’ll get a notification that the contact has been unsubscribed and you may not email them using Tout.
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Yes, we can sync your Google contacts by checking the box in your Gmail settings to Sync Address Books Note: We only sync the last 3 months of contacts
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To delete an entire group, once clicking into the group, you can click the 'Actions' button , and select 'Delete Group' from the dropdown list. You can then delete this group by clicking the yellow 'Delete' button in the popup screen Worried about accidentally deleting a group? No worries - Tout will double check if you meant to do this! NOTE: To completely delete a contact from the 'Relationships' page, you must delete them from the 'Everyone' tab.
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