ToutApp tries to stagger delivery through gmail in response to Gmail servers slowing down when sending your emails and is done in an effort to prevent Gmail from freezing your account. Unfortunately, once Gmail freezes your account, you will not be able to send out any emails until your account is unfrozen. Learn more about Gmail throttling rules here .
The Tout plugin for Gmail runs through a browser extension. You need to remove that to delete Tout in Gmail. 1. Within the Chrome browser, click the three lines in the in the top-right hand corner. 2. Click Settings 3. Click Extensions 4. Remove ToutApp from Extensions List
If you are receiving an "Unexpected Error" in Gmail when trying to Tout an email, you probably need to do a reset on your gmail connection. Reset Gmail Connection 1) Go to your Settings > Email Tracking > Manage 2) Click Disconnect from Gmail 3) After disconnecting, click Connect to Google Once you are reconnected, go back to Gmail and refresh your page and try Touting your email again. If this doesn't work, please submit a ticket to our support team at toutapp.com/help
Add trackable content by clicking the Content button and uploading a file. Any previously tracked content will appear for you to select in the pop-up window without having to upload another time. Note: In order to track your email attachments , you will have to add them via this button.
Let your recipients know when you’re available by pressing the Calendar button which pulls in your Google calendar and allows you to add specific dates and times that you’re free, and the recipient can reply back with a time that works for them!
To schedule an email from Gmail, while you are composing an email you can set a customizable time to send the email by clicking the Schedule button. Once hitting this Schedule button, a window will pop-up allowing you to choose a time to send your email. If you choose to send it at a later time the button will update to the time selected. After you schedule the email, it will appear in your Drafts folder in Gmail with the label Tout Scheduled Emails. If you click into the draft, you are able to edit the content of the email, but be sure to click Schedule again, reselect your Scheduled time, and click Tout It ! You can always check on the scheduled email in your Scheduled folder in toutapp.com
To add a template to your message: Click Templates By Default, we will show your recently used Templates: Feel free to search for your favorite templates as well! Grab a template, and customize it prior to sending out.
It sounds like you might not have your address book sync turned on. To sync your Gmail Address Book, go to Settings > Email Client > Configure . From here, you can check the box next to Sync Address Book. This way anyone you reach out to in Gmail will sync into toutapp.com so you can take advantage of Dynamic Fields.
Five Tout buttons will be added to the top of your Gmail page when you login: The Live Feed button opens up your ToutApp Live Feed where you can get real-time tracking information on your emails. The Tasks button shows you a dropdown of all your tasks. Templates and Conversations buttons opens up your toutapp.com Templates page, Conversations page respectively, all within your Gmail page. The Sales Gong button allows you to celebrate your closed/won deals with your teammates.
To Tout an email from Gmail: Click the Compose button. Enter the email address of the recipient. Enter the email subject. Select an email template, or write a new message. When your email is ready, click Tout It. Clicking the Tout It button instead of the normal Send button will ensure your email is sent with ToutApp tracking applied . ToutApp will track when your email is opened, and when someone clicks on the links within your message.
Click Settings page in toutapp.com Click Email Tracking > Connect Click the green button Connect to Google You will be prompted to give permissions from Google, click Allow Once you are connected you have the option to sync your address book from gmail into Tout and to Send Compliance. This means you save a copy of all sent emails in your gmail sent folder so you can keep better track of your correspondence in toutapp.com and gmail. Note: Sync Google Calendar events to Salesforce is only available for our Enterprise customers
Broken Gmail Integration or Why is my personal Gmail Touting The most common reason for a broken Gmail connection is an accidental integration with a users personal account. This can happen when a user clicks “Connect” or when they try to “Tout” an email from their personal account. This can be very tempting to do because the option will exist when accessing your Gmail account in the same instance of chrome as your work email. Why does ToutApp even try to integrate with my personal Gmail? ToutApp integrates with Gmail through an extension installed into the Chrome browser. Whenever the extension senses an instance of Gmail open it will offer you an option to integrate with it. To prevent an integration with your personal Gmail account I recommend one of three things. Sign In As Another Chrome User (Recommended by ToutApp) Click this link to read how to make another Chrome Profile: https://support.google.com/chrome/answer/2364824?hl=en Pros: Signing in as another user will open a new instance of Chrome. This instance is a brand new window of chrome and none of your old extensions will exist in this one. It also keeps cookies so you will not have to sign into your Gmail every time. Cons: Must have two windows of Chrome open. Use Another Browser Pros: Using another internet browser (IE or Firefox) that does not have the extension installed will prevent this from happening. Cons: Using multiple browsers can be confusing. Use An Incognito Window Pros: An incognito window is like opening a naked version of the chrome browser. Meaning it will not have any of your extensions installed on it and ToutApp will not be there to connect. Cons: You will have to sign into Gmail every time you start your day.
From our experience, here are some things to try if your toolbar is not appearing: - Verify that our extension downloaded properly. If you're in Chrome, pull up your list of Extensions. Is Tout listed there? - What's your language set as in Gmail? If it's something other than English, try changing it to English - This may be obvious, but try exiting out of your browser and opening an entirely new window. - Head over to toutapp.com and make sure you are logged in there. - Make sure you have cookies enabled. If you're using Chrome, go to Settings -> Show advanced settings -> Content settings -> Uncheck "Block third-party cookies and site data". - If the above didn't work, try disconnecting and then reconnecting the Tout browser extension. - Finally, if all of the above didn't work, please send us a support ticket here
If your account has lost connection to gmail, you will need to re-authenticate the connection. To fully reset, please follow these steps: Click on this link: https://toutapp.com/auth/google_oauth2?contacts=true&force=true If you are not logged into your Gmail account, you will be prompted to sign in. Please ensure that you are logging in with the account used to access ToutApp Once you are logged in, you will need to allow ToutApp to access some basic information. Once you click on "allow", you may be prompted to log back into ToutApp.com If you continue to run into trouble, please submit a help request here.
In order to add a Template or Campaign from OWA, click Add-Ins > ToutApp. You will see all your Tout options appear, from there you can schedule the email, insert calendar times/templates and add tasks. You can even schedule your email, just be sure to hit Tout It instead of Send!
In order to add a Template or Campaign from OWA, click Add-Ins > ToutApp . You will see all your Tout options appear, click on Templates and select the template/campaign you would like to Send. Be sure to hit Tout It instead of Send!
In order to add content, open up a new Compose window and click Add-Ins > ToutApp . You will see all your Tout options appear, click on Content and select the content you would like to attach. If it is not there, click "+" to upload a new piece of content. Be sure to hit Tout It instead of Send for it to track properly!