ToutApp does not offer an iPhone or Android App for its users. The best way to get updates from ToutApp is through a Chrome browser on a PC or Mac. We know how excited some of you are to start checking your ToutApp updates on the go.Right now we are working on tons of exciting features and improvements that are going to rock your socks off, but have not yet slotted a time for a mobile application. Sorry that we can't get a phone application to you sooner. If you are an iPhone user you can save your Live Feed to your desktop as a possible workaround. Open Safari Go to ToutApp.com/login Sign in. Open your live feed Click Save button at the bottom of your browser Add to Homescreen. Once you launch the icon for your Live Feed you may need to use two fingers to zoom in to increase the size of the font.
Sorry to hear you're encountering this error! We recommend clearing your browser cache and history, then restarting your Chrome browser and logging back into Tout. More often than not, this resolves the 500 error. If you're still experiencing errors after you've done this, please submit a help request here.
The Customer Support team is online from Monday through Friday, 8 am-5pm Pacific. Please note that we are closed on weekends and during the following holidays: Christmas Day (Observed) - 12/26/2016 New Year's Day (Observed) - 01/02/2017 Martin Luther King Jr. Day - 01/16/2017 President's Day - 02/20/2017 Memorial Day - 05/29/2017 Independence Day - 07/04/2017 Labor Day - 09/05/2017 Thanksgiving Day - 11/23/2017 Day after Thanksgiving - 11/24/2017 Response times for customers on the Enterprise plan are up to 8 business hours. Response times for ticket submissions for customers on all other plans are up to 3 business days.
We wish we could provide you with one static IP address. We are deployed into the cloud and utilize over 200 servers to process emails and user requests. Unfortunately, at this point, it would be difficult to give you a single IP address to whitelist. We could give you a pretty expansive range, but I'm afraid that is not going to be any more secure for you.
Is it an option for you to use Chrome instead of Safari/Firefox? Tout is not currently optimized for these browsers. This is something our product team is aware of and hoping to add in the future, but in the meantime, I would suggest using Chrome as that is the browser that Tout is built for.