Toutapp Documents

We’ll break down the three different channels you can leverage, how to select them, when to pick one over another, and the nuances around them. Note, this information is only relevant if you are Touting your emails from the ToutApp.com interface. If you are using ToutApp in Gmail or Outlook, your emails will be delivered using those email servers. ToutApp Email Servers (default) By default, this method will be selected for the delivery of your emails. ToutApp email servers are a great option for users who don’t use Gmail or Outlook servers. Additionally, because they are our servers, we have the ability to receive any error messages regarding bounces or failed deliveries, and surface them up to you in the “Failed Deliveries” section of the “Conversations” Tab. Another benefit of using the ToutApp servers, is that when using an Email Identity, the recipient will see the email address of the identity you've created. When using ToutApp servers, your recipients may see a "via toutapp.com" tag. This is their email client letting them know that the email was sent using ToutApp. For more details, check out this Gmail Help article that explains the extra information: Why am I seeing extra information next to the sender’s name? Note that our ToutApp servers do not have a DMARC record that is made available. They cannot be whitelisted on your own servers. Gmail Server If your company's email provider is Gmail, you can leverage your existing account to send out your Touted emails. This is a great option if you want to avoid the "via toutapp.com" information, and you'd prefer to rely on the reputation of your company's domain and deliverability. An additional benefit of using a Gmail server is that anything you send out of ToutApp.com, will automatically be recorded in your Gmail sent folder. We can only properly connect with a single Gmail account (one email address) that will deliver your Touted emails. This means that if you use multiple Email Identities, only the address of the account that we are connected to will appear when looking at the details: In ToutApp.com, your Identity will appear as you have created it (above), however, sending through Gmail servers will show the address of the connected account (below) Another note to make, is that since ToutApp does not directly manage your Gmail servers, we do not record bounced email events in ToutApp.com Custom SMTP Server Pay for your own server? Use a Microsoft Exchange environment? This is an option for you. See these instructions on getting set up. Note that like Gmail Servers, since ToutApp does not directly manage your server, we do not record bounced email events in ToutApp.com.

First, Logout of your Tout account Next, click Forgot my password You'll then be guided through the process of resetting your password.

ToutApp supports SSO through the SAML 2.0 specification. However, we don't have direct integrations with any provider at this time. We will need to collect some information from your SSO provider in order to get this setup. Requirements SSO account Metadata.xml from SSO account (issue URL,the endpoint for validation, and a public key) Setup The metadata.xml from your team's SSO instance should contain the issuer URL, the endpoint for validation, and a public key. We will also need the SSO Location for your company's SSO account to be a unique domain. For example, we require a unique subdomain like ‘toutapp.pingidentity.com' or similar. Without this type of unique identifier, we will not be able to set up SAML from the dashboard. One Login and Okta do not always provide unique identifiers when assigning a URL. If you are using Okta or One Login it means we will not be able to set up one login from the dashboard button. We will still be able to set it up from the Single Sign On button on ToutApp.com. Once we have that information, we will work with our engineering team to set this up for your subscription.

We want emailing from Tout to feel like a seamless experience from emailing from your own email client.  One way to do this, is to edit your email signature: Head into the Settings page on toutapp.com Select Signature and Email Identities on the left hand side tab Here we give you the option to fill in the designated fields and we will populate this signature for you or you can customize the signature listed here via Customize Signature Template If you want an image added to your email, click on the mountain icon at the top of your text editor. From there, you can select the image either "Select files from your computer" or drag the file from your computer. Wait for the image to upload and select Insert to add the image to your signature. And voila!  The signature listed here will auto populate anytime you are sending an email from toutapp.com using the ToutApp compose screen. Make sure your signature here looks similar to the signature listed in your emailing client!

Enterprise subscriptions now have two Admin types, ‘Master Admin’ and ‘Team Admin’. When anyone is made an admin, Master or Team, they receive an email notification letting them know what this means to them. Master Admin: Has access to everything, including all aspects of the subscription Can add more seats to their subscription Can give/revoke Master Admin access Can give/revoke Team Admin access Can invite new users The only admin who can delete users Can create/delete Teams Can add/remove users to all Teams Can share/unshare all shared templates with all Teams Can share/unshare all shared groups with all Teams Can see ‘Me’ analytics for all reps Team Admin: Has limited access within the bounds of the subscription Can give/revoke Team Admin status Can be admins of multiple Teams Can be an admin of one Team(s) and a user of another Team(s) Can invite new users Cannot delete users, but can request a user’s deletion (sends an email to Master Admin with request) Can add/remove users to their Team(s) Can share/unshare templates with the Team(s) they have admin access to Can share/unshare groups with the Team(s) they have admin access to Can see ‘Me’ analytics for any rep who is on a Team they manage Learn more about Non-Admin permissions here.

Yes! Here's how to set this up: Head over to https://toutapp.com/next#identities Click the New Identity button (top, right-hand corner) Fill in the necessary information. Make sure you enter the "Email" field - that one's pretty important! Hit Save Changes. You'll recieve an email shortly asking you to verify your new identity. Click the verification link to finalize the process. Now when you go to send an email in Tout, you can toggle between identities: