Unfortunately, if you are setting up an SMTP server we are typically just surfacing errors we are receiving back from your Server so there isn't much we can do on our end to resolve them. We would suggest sharing the error with your email admin and make sure your account and credentials are correctly configured with all necessary permissions.
To save sent emails from ToutApp in your Gmail sent folder, follow the steps below: Click Settings in ToutApp Email Client Configure Gmail Check 'Send a copy of emails I send from toutapp.com to my Gmail sent folder' box.
Once you have connected your account to Salesforce you can use our Task Sync feature to sync tasks between ToutApp and Salesforce bi-directionally. Head over to your Salesforce settings on ToutApp.com to enable the feature by selecting the checkbox next to Task sync.
Yes! Here's how to set this up: Head over to https://toutapp.com/next#identities Click the New Identity button (top, right-hand corner) Fill in the necessary information. Make sure you enter the "Email" field - that one's pretty important! Hit Save Changes. You'll recieve an email shortly asking you to verify your new identity. Click the verification link to finalize the process. Now when you go to send an email in Tout, you can toggle between identities:
To get reconnected with Salesforce: Go to your Salesforce settings Click Disconnect from Salesforce Refresh the page and reconnect Give it about 20 minutes to fully reconnect and then you should be all set!
Have you had a conversation with this contact before Touting them an email? We rely on subject lines to track replies, our system searches your inbox and when it finds a match it marks it as “replied”. Google refreshes your token every hour, so the authentication has to be refreshed every hour. Typically we can maintain this seamlessly, but every now and then when it re-authenticates it will re-scan your inbox to detect a response. If you sent an email to your contact in the same thread, subject lines will match and it will trigger as a reply.
We’ll break down the three different channels you can leverage, how to select them, when to pick one over another, and the nuances around them. Note, this information is only relevant if you are Touting your emails from the ToutApp.com interface. If you are using ToutApp in Gmail or Outlook, your emails will be delivered using those email servers. ToutApp Email Servers (default) By default, this method will be selected for the delivery of your emails. ToutApp email servers are a great option for users who don’t use Gmail or Outlook servers. Additionally, because they are our servers, we have the ability to receive any error messages regarding bounces or failed deliveries, and surface them up to you in the “Failed Deliveries” section of the “Conversations” Tab. Another benefit of using the ToutApp servers, is that when using an Email Identity, the recipient will see the email address of the identity you've created. When using ToutApp servers, your recipients may see a "via toutapp.com" tag. This is their email client letting them know that the email was sent using ToutApp. For more details, check out this Gmail Help article that explains the extra information: Why am I seeing extra information next to the sender’s name? Note that our ToutApp servers do not have a DMARC record that is made available. They cannot be whitelisted on your own servers. Gmail Server If your company's email provider is Gmail, you can leverage your existing account to send out your Touted emails. This is a great option if you want to avoid the "via toutapp.com" information, and you'd prefer to rely on the reputation of your company's domain and deliverability. An additional benefit of using a Gmail server is that anything you send out of ToutApp.com, will automatically be recorded in your Gmail sent folder. We can only properly connect with a single Gmail account (one email address) that will deliver your Touted emails. This means that if you use multiple Email Identities, only the address of the account that we are connected to will appear when looking at the details: In ToutApp.com, your Identity will appear as you have created it (above), however, sending through Gmail servers will show the address of the connected account (below) Another note to make, is that since ToutApp does not directly manage your Gmail servers, we do not record bounced email events in ToutApp.com Custom SMTP Server Pay for your own server? Use a Microsoft Exchange environment? This is an option for you. See these instructions on getting set up. Note that like Gmail Servers, since ToutApp does not directly manage your server, we do not record bounced email events in ToutApp.com.
Unfortunately an authentication error is an error we receive from your Server and is not something we control in ToutApp. Could you sync up with your email admin to verify you have the correct credentials and then try to re-authenticate from here?
It sounds like you might have accidentally connected your personal Gmail or a colleagues email at some point. To resolve this, go into your settings: https://toutapp.com/next#settings/email-tracking/googleoauth2/configure and disconnect from Gmail?
Since Tout sits on top of your email account it's easy to accidentally connect to your personal gmail account, so we made it easy to get rid of this erroneous connection. We can only support one authentication at a time, so it's best just to get rid of the personal gmail account. Open your Settings and click disconnect from Gmail. Then, refresh the page and click Connect and authenticate with your work email. If you continue to have trouble - please fill out the rest of this form.
If you are experiencing trouble logging into Outlook, be sure to log out and then reset your password . If you are entering your correct credentials and it won't log you in, please click contact Support so we can get this resolved.
Open your settings: https://toutapp.com/next#settings/email-tracking/googleoauth2/configure and click disconnect from Gmail. Then, refresh the page and click Connect. If you continue to get the email - please fill out the rest of this form.
For security purposes we have to verify your email address, so we apologize if you didn't get the verification email. We will need to manually verify your email on our end for you to start using Tout. Please contact Marketo Support and provide the email you need to verify and we will resolve this ASAP.