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Customers who have access to the Email Deliverability Power Pack, Reputation Power Pack, or Email Informant through our partnership with 250ok (now Validity) received a notification today to "schedule your migration" to the newest...
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Smart Network Data Services (SNDS) for Outlook.com For each IP within the ranges that are reported on by Hotmail’s SNDS, the following data are provided: IP Address Mail data Activity period Traffic data SMTP verb a...
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**This functionality is not yet connected across all of Marketo's systems** In July of 2020, Marketo added the ability for customers to set their Preferred Support and Marketing Language preferences directly in Community. This wil...
Marketo Support and our designated third party Agencies and Partners are teaming up to bring you even greater success! We are rolling out a process for our Partners to be able to open and manage Support tickets on behalf of the cu...
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This article explains the steps for a Partner to manage the support tickets they have raised on behalf of customer accounts they work with. This is a new functionality that is being rolled out in phases. For information on other s...
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This article explains the steps for a Partner to submit a support ticket on behalf of customer accounts they work with. This is a new functionality that is being rolled out in phases. For information on other steps in this process...
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This article explains the steps for a Customer Support Admin to respond to Support Authorized Partner requests from Partners they work with. This is a new functionality that is being rolled out in phases to our partners. For info...
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This article explains the steps for a Partner to request Support Authorized Partner status on accounts they work with. This is a new functionality that is being rolled out in phases. For information on other steps in this process ...
Executive SummaryWorldwide, COVID-19 has presented us with tremendous uncertainty. Globally, businesses are feeling the impact. During this time, Adobe is doing all we can to provide continuity and support customers like you. From...
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What is BIMI?BIMI allows mailbox providers to display your brand logo in their mail interface. Currently, logos will display at Verizon Media Group (Yahoo/AOL) mailboxes and other mailbox providers have announced that they intend ...
Marketo Sales Engage now has the ability to connect to Outlook seamlessly from the Email Connection tab in MSE. Got questions? We’ve got answers! What are the benefits of doing this? Why should I do this?With this connection, you'...
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The concept of form abuse, AKA email bombing or list bombing, has been around for a long time. At a high level this is where addresses are added to your database through a form by someone other than the address owner. These attack...
For years Marketo has been developing a database of full email addresses and domains that are determined to be so risky to a customer’s on-going success and the health of the Marketo network that the addresses are never mailed to....
Hello Marketing Nation!Marketo Support is excited to announce a change that we are deploying on Monday, November 5, 2018. Marketo Support will be launching a brand new customer phone system with a new "Voice of Marketo Support."Th...
An updated blog related to Understanding a Spike in Click Activity Support, Services and Marketo Executives report an increase in customers escalating elevated email click volumes in performance reporting. The most typical escalat...
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Hello Marketing Nation!As we promised, the additional features to enhance your Universal ID experience in the Support Portal have been released.1. Now, the Support Portal will recognize both your authorized support and non-authori...
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Greetings Nation!Marketo Support has released a few new features into our Support Portal to better align how the Case Submission and Case Management activities work with Universal ID.1. Default instance selectionWhen a customer is...
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The Spam Cannibal DNSBL has been around since at least 2003. What is a Blacklist? A DNSBL is a DNS (domain name service) based spam blocking list. These are also known as blacklists, blocklists, or RBLs.Listings with this DNSBL we...
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To increase the security and privacy of our customer data, Marketo Support has introduced the option for our customers to tell us whether they allow Marketo Support Staff and our authorized representatives to access their instance...
Marketo Support is excited to announce beginning March 12, 2018 the email address marketocares@marketo.com will be live! This new email address will replace supportfeedback@marketo.com that many of you have used for addressing you...
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Marketo Customer Care Rated Outstanding by TSIA for third consecutive year! Marketo® Customer Care ’Rated Outstanding’ by the Technology Services Industry Association for the third consecutive year! Yay! Starting 2018 in style! F...
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Hello Wonderful Purple People!We've made some long awaited changes as well as some enhancements that we think will make our case submission form even more productive. This is just the first step for a slew of amazing enhancements ...
I’ve noticed a number of posts and questions in the community regarding the Deliver in Person Time Zone feature so I wanted to post a quick update. We’re so excited to roll out the number one idea on the community, Deliver in Pers...
Dear Valued Marketo Customer,We are aware there is a network outage potentially affecting your ability to log into Marketo instances, and you may be unable to access the Marketo platform during this time. Our teams are working to ...
We apologize sincerely for the access issues you are experiencing today on Marketo.com. Features accessed through Marketo.com such as forms, web personalization, etc. are affected due to a domain access issue through our DNS infor...
As you might know, Terra Mail will shut down their free email service at the end of June, specifically by the end of the day on June 30th. Since those domains will no longer be mailable, we will block any and all mail to the follo...
I haven't had a case on this in quite some time, so I was a little bit excited to get a "My Calendar file is doing something WEIRD!" case.Here's the thing with .ICS and calendar files, they are incredibly simple creatures, they do...
You are opening a support case and you need to set a priority level, but which one do you choose? Here is my personal take on what the priority levels mean.Let's imagine your Marketo is a person who isn't feeling well, so you have...
Making changes to your subscriber-facing brand or domain is a great time to rethink your subscriber experience! Avoid the surprise of unsubscribes and complaints by communicating your brand change early and often. Here are some ...
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Why you should have a valid working from and reply to rather than a non-functional or "no-reply":1) Encouraging engagement is key to maintaining a positive reputation. It demonstrates credibility to ISPs when recipients engage wit...

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