SupportFeedback is now MarketoCares

Level 7

Marketo Support is excited to announce beginning March 12, 2018 the email address marketocares@marketo.com will be live!  This new email address will replace supportfeedback@marketo.com that many of you have used for addressing your general access and Marketo Support needs.

 

During the transition both email addresses will receive customer cases over the next two months, so there will be no interruption to you receiving our award-winning customer support, however, we encourage you to start using the new marketocares@marketo.com address today so you won’t be left out when the old address goes away.

 

The supportfeedback@marketo.com email address will officially close on May 4, 2018.

 

We thank you for being a part of The Marketing Nation.


Is this article helpful ?

YesNo


678
3
3 Comments
Champion Moderator

Kenneth, can you clarify when we would email marketocares@marketo.com? I was never quite sure what supportfeedback@marketo.com was for.

Level 7

Amy Connor

Sorry for such a late response.  The marketocares@marketo.com email address is used to issues related to:

  • Problems logging into your new Marketo instance
  • Community login issues
  • Issues with access or using Marketo Support
  • Problems with Support Portal/Case Management

Hope that helps

Champion Moderator

Hi Kenneth,

When would we use marketocares@ vs supportescalations@ ?

Thanks,

Amy

On Tue, Jun 5, 2018 at 10:28 AM, Kenneth Law <marketingnation@marketo.com>