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web activity tracking

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Anonymous
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web activity tracking

Hi,

I'm looking at some of my leads and it looks like their web activity is not being tracked.  I tested it with myself and I can see all my web activity (both website pages and marketo landing pages). We have the tracking on ("ignore") and the munchkin code on every page - rant the marketo test and it seems to be running fine. Is anyone else experiencing this?

Thanks,

Olivia

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Level 10 - Community Moderator

Re: web activity tracking

Best to not make any assumptions about server-side problems until you've seen all the evidence.

In this case, the problem isn't on the server side. It's the Munchkin config. When using a .io domain (or any private domain that's directly under a two-letter TLD) you must use special Munchkin options:

Munchkin.init('826-KPM-737', { domainLevel : 2 });

I did a deep dive into the Why in this blog post last year.

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Level 10 - Community Moderator

Re: web activity tracking

You'll need to provide deeper information, logs, and sample URLs.

Remember that a Munchkin session needs to be associated with a known lead to show up in the Activity Log. Merely clicking on a tracked link doesn't associate the web session ​unless​ the link goes to a page that runs Munchkin. A link that goes directly to a downloadable (binary) asset won't associate, since assets like PDFs do not interact with the Munchkin session.

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Anonymous
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Re: web activity tracking

Thanks Sanford.  Here's some additional information:

sample log:

Screen Shot 2017-09-27 at 3.22.09 PM.png

you can't go from the thank you page directly to the next asset's registration page because there's no direct link:

http://pages.maana.io/Intellyx-WP-AI-05-17-TYResponsive.html

http://pages.maana.io/Oil-Gas-eBook-Reg.html

it should show that they went show where else on our site to go to the next registration page.  For example, to this page:

https://www.maana.io/resources/

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Level 10 - Community Moderator

Re: web activity tracking

Please show the Activity Details for those (click on the Activity ID).

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Anonymous
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Re: web activity tracking

this is what I see from the activity:

Screen Shot 2017-09-27 at 5.05.59 PM.png

Screen Shot 2017-09-27 at 5.07.11 PM.png

you can see that the referrer info is blank for the second visit.

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Level 10 - Community Moderator

Re: web activity tracking

you can see that the referrer info is blank for the second visit.

That's because Referrer is not passed between https and http pages by default.

It's not the cause of the problem (see above).

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Anonymous
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Re: web activity tracking

Hi Olivia,

I had the same issue few weeks back, We have a web page activity report with a  IF AND condition (If Lead visits web page and fills out form) then send the subscription report to the team with leads - that report came out blank for a week, when I created a separate smart list to see the form fills it showed me over 50 leads for that week, to confirm I had a look at my activity records and saw that despite myself being on website and visiting pages every now and then itwasnt tracking my web page visits and on contacting marketo I got to know that they were having network issues....

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Anonymous
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Re: web activity tracking

Thanks Addy.  Not sure if that's the case for us since my activity has been tracked consistently, but that's for letting me know!

Highlighted
Level 10 - Community Moderator

Re: web activity tracking

Best to not make any assumptions about server-side problems until you've seen all the evidence.

In this case, the problem isn't on the server side. It's the Munchkin config. When using a .io domain (or any private domain that's directly under a two-letter TLD) you must use special Munchkin options:

Munchkin.init('826-KPM-737', { domainLevel : 2 });

I did a deep dive into the Why in this blog post last year.

View solution in original post

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Anonymous
Not applicable

Re: web activity tracking

Thanks Sanford.  Let me take a closer look!