We've set up an SLA so that anytime a lead becomes MQL we wait 5 days and if there has been no activity logged by a sales rep, an alert is sent to Marketing and their manager.
Right now we are using the "days since last activity' custom field on the opportunity object. However, this field does not sync with Marketo. Marketo support suggested we set up a workflow in SFDC to map the field on the opportunity object to a contact field. I spoke with our SFDC admin and he says this is not even possible in SFDC.
Anyone have any experience mapping a custom field on the opportunity object to a contact field so we can view this data in Marketo?
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If by activity we mean a new Activity/Task record and this record always references the contact in the "WhoID" field of the activity, you could make this work with the following steps:
Would that work?
A slightly different variation would have the SLA campaign wait 5 days, then check to see if the person is still in the Smart List for Activity Logged (or no Activity Logged), then send the Alert.
Either way is fine.