"unknown email" in email insights

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Level 2

"unknown email" in email insights

Attempting to utilize the email insights platform; however, most of my email programs are coming up as "unknown program" and "unknown email".  Some are there properly, but most aren't so when I create a filter, it won't capture all of my emails.

Anyone else run into this?  Any suggestions?

4 REPLIES 4
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Level 7 - Champion Alumni

Re: "unknown email" in email insights

Have you deleted any programs or emails by chance?

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Level 2

Re: "unknown email" in email insights

I have not.  Going to open up a ticket

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Level 7 - Champion Alumni

Re: "unknown email" in email insights

Any further word on this Evan Day ?  I just noticed this in my own instance.

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Level 2

Re: "unknown email" in email insights

I had to open up a ticket and the engineers had to sync my data.  Most of my emails are showing up now but some are still missing so I had to contact marketo again.

Will follow up with a response once the issue is completely resolved.