"Registration Error" and ON24

"Registration Error" and ON24

Hi everyone,

We use ON24 for our webinars and we've never had this error before. Out of 50 people registered, 6 of them have a status of "Registration Error". Marketo doesn't notify me that there's an error. I found out because some of them reached out to me saying the link to join the webinar doesn't work. People register, but when they get the confirmation email from Marketo their unique URL to join the call doesn't show up.

Has anyone experienced this before? Was there a solution? What about anything to prevent this from happening again?

Thanks

-Leticia 

3 REPLIES 3
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Re: "Registration Error" and ON24

This just started happening at one of my clients. 

It seems, at least for them, to have to do with email syntax validation suddenly being performed (incorrectly at that) by ON24.

What are the domains for those 6? 

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Re: "Registration Error" and ON24

Even we got the registration error  from on24 and it has happened twice in less than 20 days

- Few registrants were failed with this error "FailedOn24 API call error; Response did not include an Event User ID" i 

- Most of the registrants received empty value or broken link in "member.webinar url"  token in the Email.

We tried to connect with on24 and they have denied any error from their end. Were you able to find any solution for this ?

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Level 1

Re: "Registration Error" and ON24

I am running into this issue right now. Did you figure out the solution?