I am using the "from" email address as a sales rep and the "reply-to" as one of our generic mailboxes that is monitored by other people to filter out auto-replies and such. However, I have received multiple complaints from sales reps that auto-replies have been coming back to them (sometimes this is in the 100s). I thought all replies were supposed to go to the "reply-to" address. Can anyone help with this? I don't want to put the from email as our generic mailbox because open rates suffer.
Solved! Go to Solution.
Yeah, it generally goes to the From name in those cases. Reps should be prepared for that, or you should use semi-fake email boxes to handle this.
When you say "semi-fake" email, what do you mean by that? One that does not look generic like firstname.lastname@example.org to help with open rates? Would it be strange to have the name be our VP and the email to be another employee's at our company?
Thanks for the help.
I think what Josh means is something like email@example.com when your real address is firstname.lastname@example.org, or email@example.com when your real address is firstname.lastname@example.org, etc. Something that is a believable person-to-person address but is actually an alias that goes elsewhere.
I myself am partial to using a semi-fake domain name instead, i.e email@example.com.
Yes, that's what I meant.
Interesting idea. My first implementation we used the secondary domain alias as sanford suggests.
Siftrock is an awesome way to deal with all sorts of auto-reply issues. Super helpful. The software checks on all OOO replies and just forwards the human messages on to you. They now have a Marketo integration, too.