"Comment" Marketo form field not populating in SFDC

Anonymous
Not applicable

"Comment" Marketo form field not populating in SFDC

Hello,

We currently have a form I've created in Marketo, that is synced with SFDC. When someone fills out the form on our company website, it automatically syncs to SFDC. Currently. every field is syncing except for "Comment". I cannot figure out why it's not syncing. Can anyone give me assistance?

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Best,

Christina

5 REPLIES 5
Level 6 - Champion

Re: "Comment" Marketo form field not populating in SFDC

Have you double checked that the field is being mapped to the correct field in SFDC?

Anonymous
Not applicable

Re: "Comment" Marketo form field not populating in SFDC

Hi Chris,

This is what is appearing

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Anonymous
Not applicable

Re: "Comment" Marketo form field not populating in SFDC

This is what is appearing

pastedImage_0.png

Level 6 - Champion

Re: "Comment" Marketo form field not populating in SFDC

It looks like you are using two different field types for the person and contact versions of the comment field. The person 'Comments' field should be match the field type of the contact object type. In this case, both should be textarea fields type.

Re: "Comment" Marketo form field not populating in SFDC

Hi Christina,

You need to:

  1. Fix the field types in SFDC. They are obvisouly different. Make sure your 2 SFDC fields have the exact same field type. This explains why they are 2 separate fields in Marketo.
  2. Once this is done and the fields have the same type in Marketo as well, as support to Map them

-Greg