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cannot disable global sync

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Anonymous
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cannot disable global sync

Am trying to Map custom SFDC object related to lead and Contact to Marketo, i did get the process document, but what am facing here is

When I disable the global sync it shows as disabled but during schema refresh it stats that "active sync is progress". why is this error coming up.

Thanks,

CK

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Re: cannot disable global sync

Hi C.K.

Clicking the Disable Sync button will make sure the sync does not start any new cycles, but if it's currently in the middle of a cycle it doesn't stop that.  If you look at the top right of the Marketo Admin > Salesforce window, you should see a note about the most recent sync and whether it's still in progress or finished.  Once that's finished you'll be able to sync your custom object.

John

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Level 7

Re: cannot disable global sync

Hi C.K.

Clicking the Disable Sync button will make sure the sync does not start any new cycles, but if it's currently in the middle of a cycle it doesn't stop that.  If you look at the top right of the Marketo Admin > Salesforce window, you should see a note about the most recent sync and whether it's still in progress or finished.  Once that's finished you'll be able to sync your custom object.

John

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Anonymous
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Re: cannot disable global sync

Thanks John, I Git it 🙂