cannot access community or support

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Anonymous
Not applicable

cannot access community or support

our company is new to marketo,  I can access all, but team member  can login but not access community tab or support even when given admin access
 
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3 REPLIES 3
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Anonymous
Not applicable

Re: cannot access community or support

That sounds strange.
You can open a ticket on behalf of your team member or simply ask your team member to ring support.
You can access the phone numbers and pass them along.

Hope this gets fixed for you soon 🙂
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Level 10 - Champion Alumni

Re: cannot access community or support

Make sure he/she isn't logged on to a difference instance of Marketo (like a sandbox account). 
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Level 7

Re: cannot access community or support

We did have some community profile issues that should be resolved now.  If your team members are still having access issues to the Marketo community, please have them send an email to supportfeedback@marketo.com.