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Zoom/Marketo/Webhook Failing Help

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SanfordWhiteman
Level 10 - Community Moderator

Re: Zoom/Marketo/Webhook Failing Help

For anyone watching: we dove into this further and it was solved by recreating the Response Mappings on the Zoom webhook (recreated exactly as-was, without recreating the entire 'hook definition).

We didn't have a problem with new webhook definitions in Calon's instance, nor with 'hooks in other instances  So as far as we could see there wasn't a systemic webhook problem, just a corrupt definition.  (Or if there was also a system-wide webhook problem going on as Support implied, it was unrelated.)

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SanfordWhiteman
Level 10 - Community Moderator

Re: Zoom/Marketo/Webhook Failing Help

The URL-encoding is definitely necessary w/Zoom (despite Zoom's doc to the contrary) because otherwise you can't pass many valid SMTP addresses.

Calon_Alpar
Level 2

Re: Zoom/Marketo/Webhook Failing Help

Thank you very much Sanford! This was an interesting case and I'm glad we were able to troubleshoot together and I am back up working correctly now.