Within text version of email, the unsubscribe link does not display?

Highlighted
Anonymous
Not applicable

Within text version of email, the unsubscribe link does not display?

Within my newsletter template, there is a clear Unsubscribe link. That link comes through and works correctly in the HTML version of the email, but when we test the text version, the unsubscribe link is missing.

This is the code:

<a href="{{system.forwardToFriendLink}}" target="_blank" style="text-decoration:none;color:#808080;" >Send to a Friend</a>     <a href="http://campaign.fivestaralliance.com/FiveStarAllianceUnsubscribe.html" target="_blank" style="text-decoration:none;color:#808080;" >Unsubscribe</a>

(The send to a friend functionality has the same problem - shows up in HTML but not the text version)

12 REPLIES 12
Highlighted

Re: Within text version of email, the unsubscribe link does not display?

Courtney,

What shows up in the TEXT version of an email is what you have entered for the TEXT side of each "mktEditable" rich-text element. So, if you are putting that code in your template and not in an editable element, it won't show up by default.

Highlighted

Re: Within text version of email, the unsubscribe link does not display?

Hi Justin,

Does this apply also for the "Copy all HTML to Text" command ?

-Greg

Highlighted

Re: Within text version of email, the unsubscribe link does not display?

The copy HTML to text appears in an individual editable element's editing dialog. So, it's only going to copy the HTML for that element.

Highlighted

Re: Within text version of email, the unsubscribe link does not display?

HI Justin,

No, I was talking about the "copy ALL" that appears in the "email actions" menu.

-Greg

Highlighted

Re: Within text version of email, the unsubscribe link does not display?

That does the same thing, just all editable elements at once, instead of one-by-one.

It still won't copy any HTML from outside of an "mktEditable" section 

Highlighted

Re: Within text version of email, the unsubscribe link does not display?

Thx

-Greg

Highlighted

Re: Within text version of email, the unsubscribe link does not display?

Hence this idea then:

-Greg

Highlighted

Re: Within text version of email, the unsubscribe link does not display?

Hi Courtney,

When you say "do not display", do you mean on a send sample? In the email editor?

Also, make sure the links are in an editable zone of your template, then try to edit the email and hit the "email actions" -> "Copy all HTML to Text" and see if the problem persists.

Also, your unsubscribe link should read:

<a href="http://campaign.fivestaralliance.com/FiveStarAllianceUnsubscribe.html?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##" target="_blank" style="text-decoration:none;color:#808080;" >Unsubscribe</a>

If you want the link to be tracked and the email stats to show the unsubscribe rate.

-Greg

Highlighted
Anonymous
Not applicable

Re: Within text version of email, the unsubscribe link does not display?

Thank you. Should I put it specifically as "?mkt_unsubscribe=1&mkt_tok=##MKT_TOK##" or is there something that needs to be changed specific to my organization?