Why would an email say 0% delivered but also show a delivered #?

Pete_Jones
Level 2

Why would an email say 0% delivered but also show a delivered #?

Why would the Email Send in the below say 0% when the Opens show 357 Opened?

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7 REPLIES 7
Ankit_Dua
Level 5

Re: Why would an email say 0% delivered but also show a delivered #?

What were the total number of the emails sent?

Pete_Jones
Level 2

Re: Why would an email say 0% delivered but also show a delivered #?

359

Ankit_Dua
Level 5

Re: Why would an email say 0% delivered but also show a delivered #?

Have you tried refreshing the dashboard?

Pete_Jones
Level 2

Re: Why would an email say 0% delivered but also show a delivered #?

Yes we have.

Josh_Hill13
Level 10 - Champion Alumni

Re: Why would an email say 0% delivered but also show a delivered #?

Seems like a bug.

However, I recall vaguely that this dashboard isn't refreshed that easily. Did you JUST send the message?

Ankit_Dua
Level 5

Re: Why would an email say 0% delivered but also show a delivered #?

Please submit a ticket to the support

Veronica_Holme4
Level 9

Re: Why would an email say 0% delivered but also show a delivered #?

The engagement score is not calculated (reliably) until 48 hours after the send.