Why does only 7 out of my 35 registered leads have the activity type "Fill out form"...

Anonymous
Not applicable

Why does only 7 out of my 35 registered leads have the activity type "Fill out form"...

Hello Marketo Community

I am running an event.

In order to register for this event you have to fill out a form.

The different campaign steps are:

0.Deployment

1.Invited

2.Engaged

3.Registered

I have 35 people that registered for the event.

However, in the 'Results' for the 0.Deployment campaign step, only 8 people have the activity type: "fill out form".

It is the only way to register for the event and I wonder why not all of the 35 registered people have this activity type?

It bugs my mind.

I hope you can help me

Thanks a lot in advance

Yours sincerely

6 REPLIES 6

Re: Why does only 7 out of my 35 registered leads have the activity type "Fill out form"...

Hi Christoffer,

Is your registration form local asset to program? If NOT how your registration campaign looks like? You also need to check if rest of the leads were imported in program via list import with status Registered.

You may need to check their activity logs.

If registration form is global asset from design studio, make sure to add url of webpage where it resides in smart campaign which is assigning program statuses to grab leads from specific event registrants.

You can also try to create smart list to track registrants which came via form fill out, say - Filled Out Form - Event Registration on landing page "url for your landing page".

If your form was live and later you activated campaign to change program member statues that might be another reason why those leads did not reflect with correct program status, may be those set of leads entered into db prior to campaign activation.

Thanks

Priyank

Anonymous
Not applicable

Re: Why does only 7 out of my 35 registered leads have the activity type "Fill out form"...

Hi Priyank.

Thank you very much for your detailed post with many suggestions.

I will take a look at the different points you brought up.

Thanks again,

CL

Anonymous
Not applicable

Re: Why does only 7 out of my 35 registered leads have the activity type "Fill out form"...

Can you show me what 0 deployment looks like?  What do have for the smart list?

Anonymous
Not applicable

Re: Why does only 7 out of my 35 registered leads have the activity type "Fill out form"...

Hi Jamie,

The smart list is:

---

Added to SFDC campaign

Campaign : is : campaign_name

Status : is : invited

---

Anonymous
Not applicable

Re: Why does only 7 out of my 35 registered leads have the activity type "Fill out form"...

It could be that they are not being added to the SFDC campaign.  Can you verify that step for me?

Anonymous
Not applicable

Re: Why does only 7 out of my 35 registered leads have the activity type "Fill out form"...

They were being added to the SFDC campaign. Weird!

Anyhow, I appreciate your replies and eagerness to help me but I don't think I will be spending more time on it for this project at least. If it happens again I might return

Thanks