Why do I see "cannot get email content - customer does not belong to any POD" when I click on the HTML To view this email as a web page, click here portion at the top even though I copied the text over from the HTML?

Highlighted
Anonymous
Not applicable

Why do I see "cannot get email content - customer does not belong to any POD" when I click on the HTML To view this email as a web page, click here portion at the top even though I copied the text over from the HTML?

@

9 REPLIES 9
Highlighted
Marketo Employee

Re: Why do I see "cannot get email content - customer does not belong to any POD" when I click on the HTML To view this email as a web page, click here portion at the top even though I copied the text over from the HTML?

This will happen if you clicked through from a sample email where you aren't impersonating a lead.

Highlighted

Re: Why do I see "cannot get email content - customer does not belong to any POD" when I click on the HTML To view this email as a web page, click here portion at the top even though I copied the text over from the HTML?

I assure you this is not the case, this just started happening today.

I need this fixed now

Highlighted
Level 7 - Champion

Re: Why do I see "cannot get email content - customer does not belong to any POD" when I click on the HTML To view this email as a web page, click here portion at the top even though I copied the text over from the HTML?

This is happening to several others, as well. See View as Webpage does not work: "Customer does not belong to any POD"

I would recommend contacting Support to make sure they are aware and can look into it.

Highlighted

Re: Why do I see "cannot get email content - customer does not belong to any POD" when I click on the HTML To view this email as a web page, click here portion at the top even though I copied the text over from the HTML?

I think it's a global issue in Marketo. It happened to us today only - was working fine yesterday.

Highlighted

Re: Why do I see "cannot get email content - customer does not belong to any POD" when I click on the HTML To view this email as a web page, click here portion at the top even though I copied the text over from the HTML?

Support is rolling out the patch to fix the issue -

Highlighted
Anonymous
Not applicable

Re: Why do I see "cannot get email content - customer does not belong to any POD" when I click on the HTML To view this email as a web page, click here portion at the top even though I copied the text over from the HTML?

This started happening for us as of today.  Would appreciate notice before things like this are going to happen.  Can y'all please fix this as soon as possible

Highlighted
Anonymous
Not applicable

Re: Why do I see "cannot get email content - customer does not belong to any POD" when I click on the HTML To view this email as a web page, click here portion at the top even though I copied the text over from the HTML?

We're having this problem too.

Highlighted

Re: Why do I see "cannot get email content - customer does not belong to any POD" when I click on the HTML To view this email as a web page, click here portion at the top even though I copied the text over from the HTML?

they fixed it. It's working now.

Highlighted
Level 2

Re: Why do I see "cannot get email content - customer does not belong to any POD" when I click on the HTML To view this email as a web page, click here portion at the top even though I copied the text over from the HTML?

I've noticed that this tends to happen when an email is edited and re-approved after its already gone out, even when sending samples.