Why are replies being sent to the 'from' address instead of the 'reply-to' address??

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Anonymous
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Why are replies being sent to the 'from' address instead of the 'reply-to' address??

Hi,

I have an email campaign set up where I have a different email address as the 'from' but I want replies to go to a seperate mailbox - which I have put as the 'reply-to' address. However all of the automated OOO responses and some direct replies have been sent to the 'from' address.

Any ideas on how I can change this?

Thanks

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3 REPLIES 3
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Level 7

Re: Why are replies being sent to the 'from' address instead of the 'reply-to' address??

Unfortunately Out of Offices, etc are set on the email client side and each client decides on whether to use the Reply or From to address for replies.

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Anonymous
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Re: Why are replies being sent to the 'from' address instead of the 'reply-to' address??

+1! Usually automated replies go to the from, and human responses go to the reply-to. This is helpful if you don't want to get inundated with out of office responses.

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Level 4

Re: Why are replies being sent to the 'from' address instead of the 'reply-to' address??

Hello Liz,

Unfortunately this is an equation with many variables.  See these two articles that give an explanation of how this works in detail.

http://webcache.googleusercontent.com/search?q=cache:MtdgfARneAEJ:stackoverflow.com/questions/317842...

See the answer with 5 votes.

RFC 3834 - Recommendations for Automatic Responses to Electronic Mail

Thank you,

oz