When using the CC feature to copy sales on client communications, would I need to create a separate email for each sales rep?

[smwitt]

I'm considering using the CC feature on client communications - allowing sales reps to be copied on their client accounts. What is the best way to go about doing this. Would I need to create a separate email for each sales rep? Curious how others have managed lists when using different CC recipients. 

[SanfordWhiteman]

You don't want to use the CC feature for this, sorry to say. CC means the sales reps will get an exact copy of the email — including tracked email links for the primary recipient. CC is for people who have multiple email addresses. It's not for sales.

[SanfordWhiteman]

@smwitt please come back and check your thread, thanks.