What would cause an email program not to appear on the Marketo Moments app?

Level 1

What would cause an email program not to appear on the Marketo Moments app?

An email was sent out (with A/B tests, if that's relevant) a few days ago. It does not appear in the 'done' section of the Marketo Moment app. It went out successfully, with clicks and opens. What gives?

1 REPLY 1
Level 5 - Champion

Re: What would cause an email program not to appear on the Marketo Moments app?

Hi Alice,

I wonder if it isn't being considered as done if you have used the AB test feature and a Champion has not been selected. Has this step been completed on the email program?

As a side note, it's always best to insert the images into the body of your post instead of as an attachment - not everybody has visibility over image attachments. If you could insert it into the body of your question that would make it more accessible.