What Populates the Sales Insight ID?

[Anonymous]

Hi marketo community,
 
I use the token -
View in Salesforce           {{lead.Sales Insight:default=N/A}}
 
In alert emails sent to my sales and business development teams. I am learning that not all off my leads/contacts have a sales insight id and I am wondering how/what makes it populate. I was understanding that once a lead/contact was in salesforce they could be found/referenced in sales insight, and there would be no reason why this token shouldn't work..
 
I just called support and they seemed to think I was entering this code as it is a salesforce custom field... does anyone have any advice on making this work correctly?
 
Thanks,
 
-Ryan

[Edward_Masson · Accepted solution]

It should be this token if your given sales a link to view lead/contact.
{{SP_Send_Alert_Info:default=edit me}}

This will populate with the links your sales team need for visiblity

[Anonymous]

Hi Edward,

Thank you for getting back to me. I just tried to use it and it still didn't work, does it not work when you are testing with a sample lead? 

I feel like I am missing something.

Thanks,

-Ryan

[Edward_Masson]

This link won't work if tested in preview mode. 

Needs to be done with a live lead that exists in Marketo. If the lead exist in SFDC too, then the other part of the link will populate. The leads name is hyperlinked to Marketo and if in SFDC too, a hyperlink to SFDC detail. It also gives the campaign name that generated it and a time stamp.

Also, allow some time for the lead to enter SFDC, whnen the lead is generated then synced, add some wait steps to account for processing or it too may not populate.

Below is a screenshot of how it should look like once triggered by a form fill out: