We are having issues getting our lead information in SFDC from our Marketo form on our website. We have successfully synced SFDC and Marketo and have reached out to our website provider for insight on this issue. When the form is filled out on the website, we are getting the follow up email, so we know flow is Marketo is set up and running. What are the common troubleshooting issues with this?
You should move your question to Products to continue ("Central" is for general marketing topics and this is Marketo-product-specific).
OK - starting ffrom the ground up...
1) Are you using the Sync to SFDC flow step when a new lead is created? Leads don't automatically go to Salesforce once created, you need to push them there.
2) Have you accidentally set the Marketo sync profile in SFDC up without create/write permissions to the lead object? That would usually throw an error in Marketo so that one would be pretty obvious if you've done it.
I'd start there. If it's not those two things you should probably give us a screenshot of the sync to SFDC flow so we can help troubleshoot. Check the results tab in that syncing smart campaign and see if there's an error message.
There are a couple areas I would start with in trying to identify the specific issue:
I can throw out some other ideas if neither of the above do the trick, but those are the two most common ways I troubleshoot when working with clients who have similar problems. 9 times out of 10 you can review what IS or IS NOT happening in the activity log to get to an answer, so I tend to start there.