WebEx Loading Issues

Highlighted
Anonymous
Not applicable

WebEx Loading Issues

I use the Marketo/WebEx integration and over the past two weeks I've held three webinars. Each webinar results in a few (about 2-10 out of 150) registrants emailing me that they can't login to the webinar when they click the "Join Webinar" link - which uses the webinar token {{member.webinar url:default=Join Webinar}}.

Each registrant informs me when they try to join the webinar, WebEx starts but won't load past 10%. I called WebEx support but they weren't much help. They only suggested that I recommend having the registrant try launching in a different browser, or clearing their browser history.

Has anyone else experienced these WebEx issues?

loading past 10% for me

1 REPLY 1
Highlighted
Level 6 - Champion Alumni

Re: WebEx Loading Issues

If you tested your email with a sample record you know was registered and the link worked, this is all on Webex's side.... wish I could provide more assistance.

Also, may be better to set your default URL token to something like an email address or webinar issue landing page but just a thought.