Web Personalization - Web Dialog Campaign only shows once - by design?

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Web Personalization - Web Dialog Campaign only shows once - by design?

Hi all, I've created a web personalization campaign of the dialog variety.

The campaign works just fine - I go to the target URL and I see the dialog. But when I refresh the page - or close/re-open my browser and go back to the page - I no longer see the campaign dialog. Is this by design? Maybe specific to the dialog campaign type? Am I able to configure whether this dialog is visible all the time to the same user, even if they've already seen it once?

Thanks in advance

5 REPLIES 5
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Level 7

Re: Web Personalization - Web Dialog Campaign only shows once - by design?

In your segment, what do you have the Timings set to? Having 'On Entry' should allow it to fire each time, but setting it 1-9 will only allow it to fire once upon that setting.

Screenshot 2018-12-06 at 15.52.24.png

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Re: Web Personalization - Web Dialog Campaign only shows once - by design?

Thanks Frank. The Timings on the segment is set to "On Entry".

I noticed that when I go back to the page the next day, I see the web campaign, but when I go back to the page on the same day I don't. So it looks like it works, but only when the page is viewed on separate days? This will suffice...just curious as to how it works.

jason

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Level 7

Re: Web Personalization - Web Dialog Campaign only shows once - by design?

JD Nelson​ is an expert in Web Personalization, maybe you can comment, for Dialog campaigns, does it only fire once per day? My focus is on In-Zone campaigns and I personally don't always see things firing everytime, but my segments for more for clients so testing can be difficult.

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Champion Moderator

Re: Web Personalization - Web Dialog Campaign only shows once - by design?

You'll want to check the "Sticky" box below it. That means it will fire every time the conditions are met -- otherwise it defaults to just once per session.

Screenshot 2018-12-06 15.30.34.png

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Re: Web Personalization - Web Dialog Campaign only shows once - by design?

Thanks JD