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Web Page -lead scoring smart campaign firing multiple times

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Web Page -lead scoring smart campaign firing multiple times

Hey everyone,

I just finished building a lead scoring program and had a problem upon my first test. Specifically a smart campaign scoring leads on viewing 5 webpages that are high value. I tested the scoring model by filling out a form on a web page that is NOT listed in the smart campaign as high value, however, the smart campaign fired multiple times back to back. I've set the Qualification rules for once every hour so I am puzzled as to why this fired multiple times. Any thoughts?

Screenshots below:

 

Smart List:

Screen Shot 2020-03-20 at 7.22.54 PM.png

Flow Actions: 

Screen Shot 2020-03-20 at 7.23.44 PM.png

 

Qualification Rules: 

Screen Shot 2020-03-20 at 7.24.44 PM.png

Activity Log for test contact:

Screen Shot 2020-03-20 at 7.25.33 PM.png

 

Any help would be greatly appreciated!!

 

Brad

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Re: Web Page -lead scoring smart campaign firing multiple times

Yes, because of anonymous session replay.

View solution in original post

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Re: Web Page -lead scoring smart campaign firing multiple times

Please show the Activity Log entries for the Visit Web Page activities that are not expected to trigger, including their Detail popup.

 

That's where to start: why is anybody qualifying in the first place?


And are you sure  that's the same campaign firing that you're showing here?

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Re: Web Page -lead scoring smart campaign firing multiple times

Screen Shot 2020-03-20 at 8.33.24 PM.png

Screen Shot 2020-03-20 at 8.32.27 PM.png

 

Here is the log for the smart campaign & the detail section of one of the actions. 

 

I'm pretty stumped as to why my test submission fired this smart campaign in the first place. I had submitted my email on one of our landing pages that isn't even one of the high value pages. And our instance is still fairly new so there aren't any other scoring campaigns that could be running in the background.

 

Appreciate any insight you may have!

Re: Web Page -lead scoring smart campaign firing multiple times

The log of the Visit Web Page is what's important.

Also, you said "submission", let's be precise, the trigger is on Visit Web Page. So start a new Incognito/Private session, fill out the form, and visit the triggering page.
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Re: Web Page -lead scoring smart campaign firing multiple times

 

 

Could this have been the issue here? 

 

Prior to me submitting a form today, my cookied browser visited a number of the "high value web pages" this week. Could this historical web page activity be what triggered the campaign when I became "known" upon form submission?

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Re: Web Page -lead scoring smart campaign firing multiple times

Yes, because of anonymous session replay.

View solution in original post

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Re: Web Page -lead scoring smart campaign firing multiple times

Ahhh that makes a ton of sense now- thanks for clearing that up!