I just finished building a lead scoring program and had a problem upon my first test. Specifically a smart campaign scoring leads on viewing 5 webpages that are high value. I tested the scoring model by filling out a form on a web page that is NOT listed in the smart campaign as high value, however, the smart campaign fired multiple times back to back. I've set the Qualification rules for once every hour so I am puzzled as to why this fired multiple times. Any thoughts?
Activity Log for test contact:
Any help would be greatly appreciated!!
Solved! Go to Solution.
Please show the Activity Log entries for the Visit Web Page activities that are not expected to trigger, including their Detail popup.
That's where to start: why is anybody qualifying in the first place?
And are you sure that's the same campaign firing that you're showing here?
Here is the log for the smart campaign & the detail section of one of the actions.
I'm pretty stumped as to why my test submission fired this smart campaign in the first place. I had submitted my email on one of our landing pages that isn't even one of the high value pages. And our instance is still fairly new so there aren't any other scoring campaigns that could be running in the background.
Appreciate any insight you may have!
Could this have been the issue here?
Prior to me submitting a form today, my cookied browser visited a number of the "high value web pages" this week. Could this historical web page activity be what triggered the campaign when I became "known" upon form submission?