Web Designer Role not having privileges.

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Web Designer Role not having privileges.

My Web Designer role has been acting wonky.  It's not localized to a particular user.  I've tested it out on dummy accounts.

The role has full access to edit, approve, and delete emails in the Design Studio.  However, when you click on an email, then click Preview Email, it will pop up an alert saying you don't have privileges to do that.  You click Close and it continues on as if nothing is wrong.  This is everytime.

This is also happening on  a more infrequent occurrence when you attempt to Edit Draft.

I've tried updating the role, clearing cache, logging out, other accounts, and even standing on my tiptoes while clicking it.  Nothing works.

I noticed a similar thread regarding the SEO link.  But that has no resolution from users or Marketo.

It's not affecting our work, but it's annoying. 

What say ye, community?

6 REPLIES 6
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Re: Web Designer Role not having privileges.

Justin,

While this role has access to emails in Design Studio, are the emails you are trying to edit in Marketing Activities? If so, the role would not have access to them. You can continue to only have access to Design Studio emails or you can also grant this role permissions in Marketing Activities.

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Re: Web Designer Role not having privileges.

Good question, Devraj.  The emails are in the Design Studio. 

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Re: Web Designer Role not having privileges.

The "Access Design Studio" has 34 total permissions, can you verify that you have all those under "Access Email" and "Access Email Template" checked? Also make sure you have a user assigned to this role.

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Re: Web Designer Role not having privileges.

I've given the role all 34 permissions.  I have one user assigned to the role and they are still getting the error message on the "Preview Email" action.

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Re: Web Designer Role not having privileges.

Could you screenshot the error?

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Re: Web Designer Role not having privileges.

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