Warning when changing the URL of an approved landing page/confirmation page

Dan_Stevens_
Level 10 - Champion Alumni

Warning when changing the URL of an approved landing page/confirmation page

We just came across a bug that Support was able to reproduce - and thought I'd alert the community as well.  Basically, if you have an existing Marketo LP (with a form) and confirmation LP, and you change the URL of the page(s) using "URL Tools > Edit URL Settings" after the pages have already been approved, the form-submit will not take you to the confirmation/thank-you page, and instead take you to your fallback page for your instance (usually your website's homepage).

Here are the steps to reproduce this (note, we're using guided LPs here):

  • Create a Marketo LP and insert a form onto the page
  • Create a Marketo LP for the confirmation page
  • Use this confirmation LP as the thank-you page (defined on the main landing page using "follow-up type: Landing page")
    pastedImage_4.png
  • Make sure both page are approved
  • Test that the page and confirmation page are working properly by accessing the main LP and submitting the form.
  • Once confirmed, use "URL Tools" to change the URL of both pages (under "URL Settings"):
    pastedImage_0.png
  • Test the LP again. It will not redirect to the thank-you page as defined within the form.

Until this is fixed, the only way to resolve this is to delete the form from the main LP, re-add it to the page and re-define the "follow-up page" once again.

2 REPLIES 2
Grégoire_Miche2
Level 10

Re: Warning when changing the URL of an existing/active landing page/confirmation page

Hi Dan,

Thx for letting us know. That a nasty one.

-Greg

Dory_Viscoglio
Level 10

Re: Warning when changing the URL of an existing/active landing page/confirmation page

Ugh.. that's definitely frustrating. It didn't used to do that, so it's a bummer that some update has caused this