Wait step change didn't take effect

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Wait step change didn't take effect

We changed the wait step in the flow of a previously initiated campaign by one day and it still sent at the original date/time?

Why didn't it send at the updated date/time?

Thanks!

7 REPLIES 7
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Level 10 - Community Moderator

Re: Wait step change didn't take effect

Were people already in the wait step?

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Re: Wait step change didn't take effect

Yes, it was a date wait.

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Level 10 - Community Moderator

Re: Wait step change didn't take effect

Think of a wait step like this:

  • You're handing out individual handheld timers to a bunch of people
  • You set the timers to, say, 45 minutes for the first bunch of people
  • Then you start setting the timers to 15 minutes for all new people, but old people timers are still ticking from the original
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Re: Wait step change didn't take effect

Do you know if there is a future step in the flow, like a choice in an email send that changes, would that still work? Or would only the original stand?

I just added the choice seen below to the campaign that was already initiated. Will that still work, or do I need to pull folks from the flow and set up a new outbound for that step?

Thanks!

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Level 5 - Champion Alumni

Re: Wait step change didn't take effect

We have found that once the campaign is set and there are members, it will not change the wait step after the campaign is started.

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Re: Wait step change didn't take effect

Hmm, I supposed because they are already in the wait step?

Do you know if I add a choice after it's initiated if that will work, since they are not already in that "step?"

Thanks!

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Level 5 - Champion Alumni

Re: Wait step change didn't take effect

I don't think it will add the next step from what I remember of how things happened. If they have completed the steps that were there before you add in this step, it won't as they will have completed the campaign. However, I don't think any of them will be part of the flow from what we have seen in the past.