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Viewing Hard Bounce Reasons

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Jenn_DiMaria2
Level 10 - Champion

Viewing Hard Bounce Reasons

Is there a way to view the details of everyone's hard bounce reasons in one view?

When I pull the bounce reasons into my view, nothing shows up. It's only when I click into the lead record and view details of the bounce that I can find out what happened. Is there even a way to export that information, then? Trying to evaluate if hard bounces are worth deleting from a database, but want to examine the reasons before making any final decisions (simply saying someone has hard-bounced won't suffice).

Thanks in advance!

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Josh_Hill13
Level 10 - Champion Alumni

Re: Viewing Hard Bounce Reasons

There are several threads on this.

If you look up Email Bounced Reason and Email Suspended Reason you should be able to see this in the View. Not every bounced lead will provide a reason though.

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Josh_Hill13
Level 10 - Champion Alumni

Re: Viewing Hard Bounce Reasons

There are several threads on this.

If you look up Email Bounced Reason and Email Suspended Reason you should be able to see this in the View. Not every bounced lead will provide a reason though.

View solution in original post

Jenn_DiMaria2
Level 10 - Champion

Re: Viewing Hard Bounce Reasons

Ah, Email Suspended Reason seems to work... Doesn't make sense to me since there's a bounce reason that's not populating a bounce reason field, but hey - such is Monday!