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Users cannot fill out certain fields in the form

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Anonymous
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Users cannot fill out certain fields in the form

Hi everyone,

Have an issue with a form which was working just last week.

  • In the form, we ask for the following fields, of which 2 work and 3 do not work. (See the image below.)
  • The user is unable to enter in data for email address, first name, or last name. When you hover the cursor over these fields, nothing happens. All users are experiencing this issue.
  • I've tried to fix the issue by editing the form. I went in and deleted the 3 broken fields, and re-added them. Issue is still there.

Any help would be greatly appreciated! 

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1 ACCEPTED SOLUTION

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Level 10 - Community Moderator

Re: Users cannot fill out certain fields in the form

You have 2 Free-Form page elements dragged on top of the form (the element Thank_you_for_your_interest_in_receiving_Amazon_Launchpad_newsletters_These_newsletters_are_for_Ama, for example).

They're simply overlaying a blank area on top of the form, nothing special. You have to shrink them down or change the order of the layers.

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4 REPLIES 4
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Level 10 - Community Moderator

Re: Users cannot fill out certain fields in the form

Please supply your URL. Can't troubleshoot a screenshot.

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Anonymous
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Re: Users cannot fill out certain fields in the form

Hi Sanford,

Thanks for the reply. Here is the URL. Newsletter Subscribe

Jay

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Level 10 - Community Moderator

Re: Users cannot fill out certain fields in the form

You have 2 Free-Form page elements dragged on top of the form (the element Thank_you_for_your_interest_in_receiving_Amazon_Launchpad_newsletters_These_newsletters_are_for_Ama, for example).

They're simply overlaying a blank area on top of the form, nothing special. You have to shrink them down or change the order of the layers.

View solution in original post

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Anonymous
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Re: Users cannot fill out certain fields in the form

Thanks! That was it!