Re: Unsubscribes not matching Email Performance report

Anonymous
Not applicable

Re: Unsubscribes not matching Email Performance report

I have escalated this case, as it doesn't match what our documentation says.  One of the key indicators of an issue was that the Smart List returned more than the Report.  If there is a discrepancy based on leads being deleted, it should always be the report showing higher numbers, a key distinction.
Anonymous
Not applicable

Re: Unsubscribes not matching Email Performance report

I know this is old, but any update here? We're encountering the same issue - report showing unsubscribes and smart list showing none. Thanks!

MarcSirkn
Level 1

Re: Unsubscribes not matching Email Performance report

Years later, still not right? Any update at all?

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Marc Sirkin
SVP Marketing & Experience
Third Door Media