Unable to send a sample email

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Re: Unable to send a sample email

Hi! I've generally found the reason I wasn't getting a test email was an error within a token somewhere. Unfortunately Marketo won't tell you what or where the error lies, but yes - check out your tokens/token formatting in the to/from section!

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Re: Unable to send a sample email

Came here to say the same thing - last time this happened to me, it was an error with the token in the email, but Marketo didn't indicate which token/where it was.

Re: Unable to send a sample email

Check your communication limits.  You can change your daily count to unlimited, send a test and then change it back

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Level 3 - Champion

Re: Unable to send a sample email

Sending sample emails don't count in the communication limits. But if she wants to send a true email as a test then yes, it counts towards the comm limits.

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Re: Unable to send a sample email

yes, it is not suppoesed to but this has happened to us.  As soon as I updated the communication limits, the sample went thru.

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Anonymous
Not applicable

Re: Unable to send a sample email

Have you tried sending the test email from a smart campaign?
Smart List --> Email is {your email address}

Flow --> Send email

Schedule -> Edit -> Qualify person more than once (if you would like to send the email multiple times to yourself)

We use this method when sending test emails, rather than Send Sample.

I hope this will help.