Unable to send a sample email

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Unable to send a sample email

I have been trying to send an approved email draft to my personal email for review for the past few days, and have yet to have a successful attempt. Can someone please look into this?

25 REPLIES 25
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Re: Unable to send a sample email

Does Marketo report an error or you just don't receive the test email? Have you tried to sent it to another email address?

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Re: Unable to send a sample email

I just don't receive the email. I have tried multiple email address with no luck

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Re: Unable to send a sample email

Are those addresses on different domains or on the same (your corporate) domain?

Re: Unable to send a sample email

I've tried using different domains as well as the same (corporate) domain - no luck.

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Re: Unable to send a sample email

But is this a general Marketo issue or just specific to a single email in a program/campaign?

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Re: Unable to send a sample email

Unclear at this point. This is my team's first time using the platform, and we plan on distributing emails on Friday but would like to conduct testing prior to that.

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Re: Unable to send a sample email

Then maybe the best is to first verify your instance setup, especially email deliverability: Setup Steps - Marketo Docs - Product Documentation

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Level 10 - Champion Alumni

Re: Unable to send a sample email

  • Do you have a subject line defined?
  • Do you have a proper footer/disclaimer (with Unsubscribe link) at the bottom of the email?
  • Have you whitelisted Marketo IP addresses with your internal IT team (many organizations will quarantine Marketo-sent emails)?
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Re: Unable to send a sample email

  • Yes
  • Yes
  • It may be blocked internally, but it shouldn't be blocked on my personal email address