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Unable to add authorized contact

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Unable to add authorized contact

I have been having issues since I started creating support tickets in Marketo.

When I go to case management -> create a case

A page comes open saying,"You are not currently authorized to create cases for your company. To add yourself as an authorized support contact, click the button below."

With a button to "add me as an authorized contact" which I've tried clicking and it did not do anything.

Please advise.

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Accepted Solutions
Level 6 - Champion

Re: Unable to add authorized contact

Hey Again -- Looks like you should reach out to your Marketo Engage CSM, or your Marketo Admin if that isn't you. Your CSM can get you setup as an authorized contact. Thanks!

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2 REPLIES 2
Level 6 - Champion

Re: Unable to add authorized contact

I just pinged some Marketo contacts, someone will be in touch! 

Level 6 - Champion

Re: Unable to add authorized contact

Hey Again -- Looks like you should reach out to your Marketo Engage CSM, or your Marketo Admin if that isn't you. Your CSM can get you setup as an authorized contact. Thanks!

View solution in original post